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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Foundations of Organizational Behavior | - Organizational systems and structures - Individual vs group behavior in organizations - Introduction to organizational behavior principles |
| Topic 2: Ethics and Decision Making | - Ethical frameworks in organizations - Decision-making models - Corporate social responsibility |
| Topic 3: Communication and Team Dynamics | - Group development and team effectiveness - Conflict resolution strategies - Interpersonal and organizational communication |
| Topic 4: Motivation and Employee Behavior | - Content and process motivation theories - Job satisfaction and performance - Incentives and rewards systems |
| Topic 5: Organizational Culture and Change | - Change management models - Resistance to change and mitigation strategies - Organizational culture development and impact |
| Topic 6: Leadership Theory and Practice | - Leadership styles and effectiveness - Trait, behavioral, and contingency leadership theories - Transformational vs transactional leadership |
WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
What are primary factors that differentiate virtual
teams from face-to-face teams?
Choose 1 answer
- A. Improve employee satisfaction and create more frequent social context
- B. Overcome time and space constraints and create limited social context
- C. Reduce paraverbal cues and create more frequent social context
- D. Reduce telecommunications costs and increase paraverbal cues
Correct Answer: B 🗳️
An individual set a goal of selling an average of 10 items per call and making a total of 25 sales calls during the week. The individual kept a careful tally of calls and sales. At the end of the week the individual had made
25 calls and sold an average of 10.3 items per call.
Which two factors contributed to the individual's success, considering the goal-setting theory of motivation?
Select one.
- A. Specificity and self-generated feedback
- B. Specificity and effort-performance expectation
- C. Challenge and effort-performance expectation
- D. Challenge and other-generated feedback
Correct Answer: A 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
What is a positive effect of a cohesive group?
Select one.
- A. Reducing group norm effect
- B. Improving group productivity
- C. Bringing heterogeneity to the process
- D. Promoting value flexibility
Correct Answer: B 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Which of the following characteristics is closely associated with informal groups but not associated with formal groups?
- A. Defined by organizational structure
- B. Usually has a negative impact on the organization
- C. Formed to meet social interactions' needs
- D. Directed towards organizational goals
Correct Answer: C 🗳️
Which theory of motivation focuses on 5 levels of needs, and further separates those needs by lower-order needs and higher-order needs?
Choose 1 answer
- A. Maslow's Hierarchy of Needs Theory
- B. Two-Factor Theory
- C. McGregor's Theory X and Theory Y
- D. McClelland's Theory of Needs
Correct Answer: A 🗳️
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