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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks would like to use a business model canvas to evaluate the desirability, viability, and feasibility of a new service and identify a business model that will justify pursuing the idea.
Which part of the business model canvas represents desirability?

A) Key activities
B) Value proposition
C) Customer segments

2. Cloud Kicks (CK) wants to make sure its customers understand the ion between its prod and its goal of sustainable manufacturing.
CK initiates a project to integrate sustainable messaging into its commerce experience, What should the strategy designer use to ensure the new sustainability messaging is desirable to customers?

A) Content strategy
B) Customer interviews
C) Journey mapping

3. During the ideation stage, a Cloud Kicks team developed a low fidelity prototype to help the company hone its strategy.
Which question should the strategy designer focus on next to ensure success?

A) What user experience success metrics should be included in the product?
B) Whet ere the team's technical capabilities to deliver on the solution?
C) What are the assumptions about market conditions that would have to be true?

4. Cloud Kicks' primary business goal for its new customer acquisition program is to increase diversity.
Which inclusive design tactic should help the company solve problems for the broadest possible audience?

A) Solve for one, extend to many through a persona spectrum.
B) Use Jobs to Be Done to increase empathy with the audience.
C) Hold focus groups with traditionally underrepresented participants.

5. Cloud Kicks' stakeholders da strategy designer to help with their business goal of reducing support costs. After a series of interviews, the designer recommends self-service in Experience Cloud as a way to address the goal.
Which capability should drive self-service in Experience Cloud?

A) @ Allowing customers to see their open cases
B) Providing dashboards of orders to customers
C) Exposing their knowledge base to customers

Solutions: