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Avaya 37820X Deutsch Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Business Requirements Analysis- Business Objectives and Communication Requirements
  • 1. Determine collaboration and mobility needs
  • 2. Analyze user and site requirements
  • 3. Identify customer business drivers
Topic 2: Networking and Infrastructure Design- Infrastructure Requirements
  • 1. QoS and bandwidth planning
  • 2. Security and survivability requirements
  • 3. LAN and WAN considerations
Topic 3: Contact Center and Customer Experience Solutions- Customer Engagement Design
  • 1. Contact center requirements analysis
  • 2. Reporting and analytics considerations
  • 3. Agent and supervisor capabilities
Topic 4: Avaya Midsize Solution Portfolio- Avaya IP Office Platform
  • 1. Scalability and resiliency features
  • 2. Licensing and deployment options
  • 3. Core platform architecture
Topic 5: Unified Communications and Collaboration Design- UC Applications
  • 1. Messaging and presence
  • 2. Conferencing solutions
  • 3. Voice and video communications
  • 4. Mobility integration
Topic 6: Implementation and Migration Planning- Deployment Strategy
  • 1. Risk assessment
  • 2. Installation and rollout planning
  • 3. Migration approaches
Topic 7: Solution Sizing and Bill of Materials- Solution Configuration
  • 1. Hardware and software selection
  • 2. Bill of materials preparation
  • 3. Licensing requirements
  • 4. System sizing methodology

Avaya Midsize Solution Design Exam (37820X Deutsch Version) Sample Questions:

1. Siehe Szenario: IT-FAC.

Sie beabsichtigen, IT-FAC zu empfehlen, die Geopräsenzfunktion zu verwenden, um den Überblick über das Sicherheits- und Wartungspersonal zu behalten.
Welche Anwendung und Bereitstellungsoption bietet diese Funktionalität?

A) Avaya Communicator mit iOS- oder Android-Smartphones
B) one-X Mobile Preferred mit iOS- oder Android-Smartphones
C) one-X Mobile Preferred mit Windows-Smartphones
D) Scopia Mobile mit iOS- oder Android-Smartphones


2. Siehe Szenario:
Bittersweet Coffee Company (BCC).

Ihre anfängliche Angebotsantwort wurde so konzipiert, dass sie nur die vom Kunden in der Angebotsanfrage angegebenen Anforderungen erfüllt.
Welche Funktion bringt einen Mehrwert für Ihre Lösung, ohne dass dem Kunden zusätzliche Kosten entstehen?

A) Zentralisierte Verwaltung von kabelgebundenen Netzwerk-Switches
B) Meet-me-Audiokonferenz
C) On-Demand-Anrufaufzeichnung und Berichterstellung für jeden Benutzer
D) HTML-basierte Anrufabrechnungsberichte


3. Siehe Ausstellung.

Wie leitet Avaya Contact Center Select (ACCS) Kontakte basierend auf der Geschäftslogik an unterstützte Endpunkte weiter?

A) Über IP Office, gesteuert durch CCMS und verankert im Medienserver: A-6-2-5
B) An IP Office und verankert in IP Office: A-6
C) Über IP Office, gesteuert durch CCMS und direkt an das Telefongerät weitergeleitet: A-6-2-B
D) Durch IP Office, kontrolliert durch CCT und verankert in IP Office: A-6-1-7


4. Wann wird im Powered by-Angebot Fallback-Twinning mit einem externen Gerät bereitgestellt?

A) Wenn der Simultanmodus für den IP Office-Benutzer nicht verfügbar ist
B) Wenn das IP Office-Telefon den Kontakt zum IP Office im Cloud-Rechenzentrum verliert
C) Nach dem Klingeln des Mobilgeräts eine administrierbare Anzahl von Klingeltönen.
D) Wenn das mobile Gerät den Kontakt zum IP Office im Cloud-Rechenzentrum verliert


5. Siehe Szenario: IT-FAC.

IT-FAC ist sehr besorgt über die Zuverlässigkeit, da sie die Fähigkeit benötigen, immer Anrufe zu tätigen und Anrufe entgegenzunehmen.
Sie sind nicht so besorgt über die Zuverlässigkeit von Messaging und anderen Formen der Zusammenarbeit.
Was ist basierend auf den obigen Informationen in der IP Office-Lösung erforderlich, um eine Sicherung für ihre SIP-Trunks und Session Border Controller for Enterprise (SBCE) bereitzustellen?

A) Fügen Sie POTS-Leitungen (Plain Old Telephone Service) und analoge Module zum IP500 V2 hinzu.
B) Duplizieren Sie alle SIP-Trunks, fügen Sie ein weiteres Portwell SBCE und High Availability (HA. licences.
C) Fügen Sie eine E1- oder T1-Leitung mit einer Combo-Karte hinzu.
D) Fügen Sie ein zweites Portwell SBCE hinzu, um Hochverfügbarkeit (HA) bereitzustellen.


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A
Question # 3
Answer: D
Question # 4
Answer: C
Question # 5
Answer: C

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