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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. What is an example of the value that HP PPS Services offer to your customers?

A) Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
B) A customer's IT staff can be trained by HP to quickly repair printer faults.
C) Customers have security for lost laptops and desktops due to a mobile workforce.
D) Customers can save up to 44% of the cost of an out-of-warranty repair.

2. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is
true about pricing for HP Contractual Services?

A) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
B) The ServiceOne reseller can settle pricing conditions directly with the customer.
C) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract
specialist distributor to contact.
D) Prices can be found in HP Care Pack Central.

3. How should you counter the following objection?
"I can repair my devices myself."

A) HP Services give you predictability and greater control of TCO.
B) HP standard warranty offers limited support for a short time period.
C) HP Services allow you to choose from various options that best suit your needs.
D) HP Services ensure that your equipment stays up and running.

4. Which HP Care Pack Service response is sold most often?

A) Onsite services
B) Next-business-day, onsite
C) Defective media retention
D) Offsite services

5. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer needs to be able to add or remove devices from the same service engagement.
B) A customer has established security policies and procedures.
C) A customer needs an onsite technician to support the hardware fleet.
D) A customer requires project management to deploy personal systems.
E) A customer is concerned about potential security breaches by irresponsible employees.
F) A customer has a high volume of sensitive data to protect.

Solutions: