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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A governance board requires that all OmniStudio components be documented to ensure future maintainability. Where is the most effective place to store technical documentation for a specific Integration Procedure?

A) In a separate Word document stored on a shared drive that is rarely updated.
B) Within the Description and Internal Notes fields of the Integration Procedure and its elements themselves.
C) In the name of the Integration Procedure.
D) OmniStudio components are self-documenting and do not require notes.

2. A dashboard FlexCard contains two separate child FlexCards: "Account Details" and "Recent Orders". When the user updates the address in "Account Details", the "Recent Orders" card needs to refresh to reflect shipping tax changes. How should an OmniStudio Consultant handle the communication between these decoupled cards?

A) Implement separate cards without cross-component communication.
B) Implement a Navigate action to reload the target card.
C) Implement a PubSub event to publish and subscribe between the two cards.
D) Implement a full page reload after the address update.

3. A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
- Easy access to frequent processes
- "At a glanc" dashboards of customer information
- Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution? Choose 2 answers

A) Guide users through complex processes
B) Display a 360° view of the customer
C) Display differentactions based on context
D) Allow customers to enter bill payment information

4. What business problem does DataRaptor solve?

A) It combines multiple steps and processes into a single server call.
B) lt removes the need to code data mappings for data transformations.
C) It allows developers to create complex API queries declaratively.
D) It guides humans through a complex business process.

5. A project requires displaying data from a legacy system on a FlexCard. The external system is slow, taking more than 5 seconds for a response. The data only changes once a day. Which configuration should an OmniStudio Consultant recommend to improve the user experience?

A) Configure an Integration Procedure with caching enabled.
B) Configure a REST data source with an increased timeout setting.
C) Configure a Data Mapper with filtering logic.
D) Configure an Integration Procedure with Chain On Step enabled.

Solutions: