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Avaya 2M00001A Exam Syllabus Topics:

Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)

A) Avaya always comes in with the lowest price tag for all their contact center solutions.
B) Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
C) Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.
D) Avaya is the market leader in customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.
E) Avaya has more than 375,000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.

2. Which are three characteristics of the typical business with fewer than 2,000 Employees/30 to 250 Agents? (Select three.)

A) IT is the buyer or strong influencer
B) The business applies technology to address a business problem
C) The business lacks technical knowledge
D) The CEO/Owner is most likely the buyer
E) The business believes that contact center capabilities are essential

3. Which are two questions for the Line of Business Leader that can help you to establish whether the business need is primarily for voice support or whether multichannel is direction they'd like to pursue? (Select two.)

A) How do your customers interact with you?
B) Would you like to deploy a contact center solution behind an existing PBX via PRI or SIP trunks?
C) How would you like customers to interact with you?
D) Do you foresee growing beyond 250 agents within 12 months of deployment?

4. Identify the supervisor capacities for Avaya Contact Center Select with IP500v2?

A) 30
B) 100
C) 50

5. Identify the supervisor capacities for Avaya Contact Center Select with IP500V2-

A) 30
B) 100
C) 50

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