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Avaya 2U00210A Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Selling and Value Proposition | 10% | - Competitive differentiation - Solution ROI and business value - Customer requirements alignment |
| Topic 2: Messaging and Cloud Integration | 15% | - UCaaS and hybrid deployment options - Avaya Messaging Service (AMS) - Unified messaging features |
| Topic 3: Avaya Unified Communications Overview | 25% | - UC market trends and business drivers - Avaya UC portfolio positioning - Key benefits and use cases |
| Topic 4: Collaboration and Endpoints | 20% | - Mobility and BYOD support - Avaya one-X and workplace clients - IP phones and video endpoints - Avaya VDI Communicator |
| Topic 5: Avaya Aura Core Solutions | 30% | - Interoperability and architecture - Avaya Aura Communication Manager - Avaya Aura System Manager - Avaya Aura Session Manager |
Avaya APSS Unified Communications Online Test Sample Questions:
1. Meeting Exchange 6.2 delivers "carrier grade* voice conferencing solutions that delivers the highest level of scalability and resilience for on-demand and operator-assisted conferences. With Meeting Exchange 6.2 what is the port capacity per instance of multiple Meeting Exchange servers?
A) 8000
B) 4000
C) 6000
D) 7500
2. For Avaya Aura@ Conferencing when media streams are cascaded, which two statements are true? (Choose two.)
A) The media stream is sent to the application servers; the application servers then relay media to the user.
B) Media servers send one outgoing media stream for all remote users at a particular media server location.
C) Cascading works with both audio and video streams.
D) Cascading works only with video streams.
3. You are talking to Claudine, a CFO (chief financial officer). Claudine's business challenges are to manage the business in this economy, work with limited resources, and tightly control expenses. Which two of the Avaya capabilities will help with these business challenges? (Choose two.)
A) Integrate legacy systems to take advantage of the current investment.
B) Realize cost savings through centralized management, SIP trunkingand tail-end hop off.
C) Add new communication features by replacing legacy systems.
D) Enable first call resolution to improve customer service.
4. A leading Channel Partner of Avaya. responsible for managing several of our accounts, entertains, without Avaya's knowledge and approval, the Chief Technology Officer ("CTO") of a leading client whom Avaya services via the above Partner. The entertainment involves hosting a cocktail dinner for the CTO and his family at a suburban luxury hotel costing approximately S200 and giving a gift coupon worth $500. The Partner does not expense the above to Avaya and justifies the above action on the ground it was a "good will" gesture and not done with any ulterior motive of securing more business, b the Partner's behavior appropriate?
A) No, because it involved payment of a cash equivalent (gift coupon), could be considered lavish under the circumstances and the Partner failed to notify Avaya about the event.
B) Yes, because it was a "good will" gesture and Avaya expects our Partners to use their discretion in such instances while abiding by their own internal policies and procedures.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C,D | Question # 3 Answer: A,B | Question # 4 Answer: A |

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