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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

Question 1

In the Proactive Contact Analyst application, what is the default duration for which you get the data on non-monthly Agent Activity reports?

A. three months plus the current month
B. The current month
C. since the dialer was installed
D. six months plus the current month

Question 2

Which three files must be configured as part of the switch configuration on the CPU? (Choose three.)

A. opmon.cfg
B. master.cfg
C. locale.cfg
D. dgswitch.cfg
E. dgcreate.cfg

Question 3

Which statement is accurate regarding Avaya Proactive Contact Supervisor?

A. The Hierarchy Manager tool is accessed through Editor.
B. Agent Blending Administrator is accessible through Analyst.
C. Supervisor contains components through which a user can control processes, control jobs, and view reports and statistics for Proactive Contact.
D. Supervisor includes the following tools: Monitor, Internet Monitor, Editor, Analyst, Health Manager and Role Editor.

Question 4

A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which login type must be used to see these failed attempts?

A. system
B. reporter
C. auditor
D. sysadm

Question 5

A system operator observes that on a particular job, agents are being presented with unexpected release codes after selecting the release line button.
Which configuration in the job should be examined?

A. record selection file name
B. agent key definition file name
C. outbound Screen
D. script label to use for making call

Solutions: