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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which two statements are accurate about configuring the Supervisor Software? (Choose two.)

A) You configure the Supervisor applications using the Configurator.
B) The Configurator needs to be started manually, the first time you run Health Manager.
C) The Configurator is a configuration utility installed with the Health Manager application.
D) If the Configurator is not running, access and runitfrom the Role Editor.

2. To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)

A) Opt-out Digit: 5
B) Opt out Digit: #
C) Message to be played when opt-out fails : 1
D) When opt-out happens, transfer to : Transfer to an outbound job
E) When an opt-out happens, transfer to .. : Transfer to a VDN

3. A business is using inbound on an Avaya Proactive Contact (APC. system and wants to collect inbound Automatic Number Identification/Dialed Number Identification Service (ANI/DNIS). They have standard T1s/E1s/J1s.Which card must be installed and configured on one processor of a Digital Signal Processor - 2 (DSP2) to collect these digits?

A) Enhanced Call Progress Analyzer (ECPA)
B) Enhanced Digital Tone Generator (EDTG)
C) Enhanced DTMF Receiver Card (EDRC.
D) Digital Dialer Card (DDC.

4. Which two statements are accurate regarding networking requirements in Avaya Proactive Contact (APC. installation? (Choose two.)

A) The supervisor workstation requires a DHCP address.
B) The connection between a PG230 and the Application server must be l0BaseT.
C) The APC server can use a DHCP address.
D) Traffic isolation is needed between the digital switch and the Application Enablement Services (AES).
E) APC supports Ethernet III networks with User Datagram Protocol (UDP) feature.

5. A system operator wants the Caller Line Identification (CLI or Caller ID. received by the called party to be from a particular field in the calling list.
What would be used to accomplish this?

A) hard coding Automated Number Identification (ANI) on the Digital switch
B) carrier/phone service provider should suppress ANI from dialer
C) calling party number (ANI) by record
D) calling party number by Job
E) carrier/phone service provider should build a Caller ID table based on called number and display based on this value

Solutions: