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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Midsize Solution Portfolio | 20% | - Licensing models and options - IP Office platform architecture and features - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options |
| Solution Sizing and Bill of Materials | 15% | - Licensing requirements and calculation - Complete bill of materials preparation - System sizing and capacity planning - Hardware and software component selection |
| Networking and Infrastructure Design | 20% | - QoS planning and bandwidth requirements - Security, survivability, and redundancy - VoIP and unified communications network design - LAN/WAN design and considerations |
| Unified Communications & Collaboration Design | 15% | - Conferencing and collaboration applications - Mobility and remote worker solutions - Voicemail and unified messaging design - Integration with third-party systems |
| Implementation & Migration Planning | 5% | - Post-deployment validation and support - Migration approaches and risk mitigation - Deployment strategies and rollout planning |
| Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Determine collaboration and mobility requirements - Analyze user and site communication needs |
| Contact Center & Customer Experience Solutions | 10% | - Customer engagement design principles - Agent, supervisor, and reporting features - Contact Center Select architecture |
Avaya Midsize Solution Design Sample Questions:
Refer to the Scenario: H&H Ticket.
The H&H Ticket company wants to replace their DEFINITY systems with a solution for which they can easily obtain parts and maintenance. The customer contact wants to know why they should migrate to IP Office"* and not Avaya Aura.
In addition to telling them that this solution was purpose-built to support midsize enterprises with up to 3000 users, what else would you tell them?
- A. IP Office uses many of the same components and applications such as SBCE and System Manager.
- B. The IP Office can be virtualized in either a Nutanix or a VMware environment.
- C. IP Office Includes built-in apps such as voicemail, audio and web collaboration, mobility, IM and Presence.
- D. IP Office integrates with a multi-channel contact center solution that can migrate to Avaya Aura Contact Center.
Correct Answer: A 🗳️
What are two reasons to use Voicemail Pro for recording? (Choose two.)
- A. It offers live monitoring of voice and screens.
- B. It provides reporting such as how many times a call was put on hold.
- C. No additional licensing is needed to allow any user call recording via a button.
- D. Each Avaya Contact Center Select voice agent license includes a recording license.
Correct Answer: A,C 🗳️
With Avaya Equinox Meetings Online, what is the maximum number of live broadcast viewers for a Pro VMR version?
- A. 50 viewers
- B. 25 viewers
- C. 500 viewers
- D. 100 viewers
Correct Answer: C 🗳️
In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?
- A. The Contact Center Manager Server database
- B. The Contact Center Multimedia database
- C. The Contact Center Manager Administration database
- D. The Communication Control Toolkit database
Correct Answer: B 🗳️
A company's IT staff often works from remote locations.
What is required for them to manage the Avaya IP Office Platform remotely?
- A. VPN access to the corporate network and a web browser
- B. The Avaya Secure Access Link (SAL)
- C. VPN access to the corporate network and an IP Office System Monitor
- D. VPN access and the System Status tool
Correct Answer: C 🗳️
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