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Avaya 6201.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting & Performance Management | 15% | - Real-time and historical reporting - Service level and agent performance analysis - CMS Supervisor administration |
| Topic 2: Maintenance, Troubleshooting & Best Practices | 15% | - Common implementation issues and fixes - Backup, restore and system health checks - Diagnostic tools and log review |
| Topic 3: Avaya Call Management System (CMS) Overview & Architecture | 20% | - CMS architecture and components - Data collection and reporting principles - CMS installation and setup |
| Topic 4: ACD, Call Routing & Vectoring | 25% | - ACD, hunt groups and skill assignment - Vector programming and VDN configuration - Call treatment and routing logic |
| Topic 5: Avaya Aura Communication Manager Fundamentals | 25% | - Licensing and feature overview - System architecture and integration - SAT administration basics |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Which program is a custom application on the CMS?
- A. Alarm Origination Manager
- B. High Availability Admin Sync
- C. Avaya Supervisor
- D. Avaya Visual Vectors Client
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Which two Communication Manager features does the VAL circuit pack support? (Choose two.)
- A. Voice over IP
- B. Local Announcements
- C. Integrated Announcements
- D. Music-on-hold
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)
- A. Hunt Group farm
- B. Agent Login ID farm
- C. Vector farm
- D. VDN farm
Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?
- A. Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
- B. ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
- C. MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
- D. Tape backup is called CMSADM, while network backup is referred as Maintenance.
To configure the eri0 network device on CMS, which set of Solaris files, must be edited?
- A. /dev/eri0 and /dev/hostname.eri0
- B. /net/eri0 and/net/netmasks
- C. /cms/install/net use and /cms/install/netboo.eri0
- D. /etc/hostname. Eri0 and /etc/netmasks
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