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Apple 9L0-006 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Networking | 20% | - Network configuration
|
| Applications and Processes | 15% | - Application management
|
| Installation and Configuration | 20% | - System setup and initial configuration
|
| User Accounts and Data Management | 20% | - File systems and permissions
|
| System Troubleshooting | 25% | - Performance and diagnostics
|
Apple Macintosh Service Sample Questions:
1. A customer claims that her Mac mini, with an AirPort Extreme card installed, cannot connect to her AirPort Express network at home. Her configuration includes an Apple
Cinema Display resting on top of the Mac mini, and a functioning AirPort Express Base
Station 20 feet away. Which of the following choices is the most likely cause of this problem?
A) The Mac mini must be upgraded to Mac OS X v10.4.7 first.
B) The AirPort Express Base Station is not compatible with the Mac mini.
C) AirPort reception is affected by the display on top of the Mac mini.
D) The AirPort Express Base Station is too far away.
2. Which of the following is ALMOST CERTAINLY a software-related problem?
A) iPhoto quits when launched
B) No Internet connectivity
C) No video on display
D) Single beep at startup
3. Verifying that a computer functions properly after you repair it ensures that _____. SELECT
THREE
A) the computer falls under service warranty
B) the computer will continue to function after the repair
C) the original issue has been resolved
D) third-party software is working
E) no new problems have been introduced during the repair
4. Which of the following is NOT one of the steps of the Apple-recommended troubleshooting process?
A) Try quick fixes
B) Verify repair
C) Verify problem
D) Run diagnostics
E) Clean plastics
5. Which of the following scenarios would be most appropriate to use Apple Hardware Test?
A) You need to check the Mac's LCD display for any pixel anomalies.
B) You are unsure if the customer's issue is caused by software or hardware.
C) You want to verify that Mac OS X has been installed properly.
D) You want to test a Mac's Ethernet port after its logic board has been replaced.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B,C,E | Question # 4 Answer: E | Question # 5 Answer: B |
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