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Cisco 642-262 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User and Mailbox Management | 15% | - User self-service and preferences - Creating and configuring user accounts - Mailbox settings and features - COBRAS import/export tool usage |
| Maintenance and Troubleshooting | 5% | - Monitoring and alerts - Backup and restore procedures - Common issues resolution |
| Integration with Phone Systems | 20% | - Call routing and trunk configuration - PSTN and gateway integration - Integration with Cisco Unified Communications Manager - SIP and SCCP configuration |
| Installation and Upgrades | 15% | - Pre-installation planning - Post-installation verification - Version upgrades and migration - Installation procedures |
| System Configuration and Features | 25% | - LDAP directory integration - Message transfer and dial plan - Call handlers and greetings - Distribution lists and contacts - Security and access control |
| Platform Architecture, Licensing and Deployment Models | 20% | - Supported deployment scenarios - Virtualization and hardware specifications - Licensing types and requirements - System architecture and components |
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