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Cisco 646-096 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Cisco CallManager Express (CME) Fundamentals | - Basic CME concepts
|
| Cisco CRM Express Solution Overview | - Cisco CRM Communications Connector
|
| Microsoft CRM Fundamentals | - CRM workflow and account management usage - CRM data model and customer management concepts |
| Solution Deployment and Use Cases | - Typical CRM Express deployment scenarios - Account manager use scenarios |
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