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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Value Proposition and Differentiation | - Print quality and reliability positioning - Cost efficiency and total cost of ownership |
| Customer Needs and Printing Use Cases | - Enterprise and managed print environments - Home and small office printing requirements |
| Channel Sales and Positioning | - Selling strategies for HP Supplies - Competitive comparison fundamentals |
| Sustainability and Recycling Programs | - HP Planet Partners recycling program |
| HP Printing and Supplies Portfolio Overview | - Printing hardware and consumables ecosystem - Ink and toner product families |
HP Selling HP Supplies 2020 Sample Questions:
A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?
- A. Almost 90% of remanufactured cartridges end up in a landfill.
- B. Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
- C. Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
- D. Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
Correct Answer: A 🗳️
Match the printing supplies term on the left with its definition on the right.
Correct Answer:
* Grey marketing: Genuine HP Product that sold in a region they are not intended for without the consent of HP
* Counterfeiting: Unauthorized use of a trademark on HP products that were note made under a license from HP
* Clones: New non-HP Cartridges that might violate IP such as patents used in Original HP Cartridges
A potential customer tells you that they use remanufactured and refilled toner cartridges because they are an environmentally responsible company. How should you respond?
- A. According to a study from Market Strategies international, using remanufactured and refilled toner cartridges causes failure in printer parts that are not made from recycled plastics.
- B. HP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a quote for these.
- C. The environment is not really affected by toner, whether the cartridges are from HP or third parties.
- D. According to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in more reprints, thereby wasting more paper than if Original HP cartridges were used.
Correct Answer: D 🗳️
How do Original HP PageWlde cartridges eliminate the problem of halt-printed pages?
- A. Advanced technology intelligently predicts future print Jobs by averaging information from all previous print Jobs.
- B. Sophisticated algorithms determine remaining ink quantity and send jobs to another printer with more ink.
- C. Ink sensor technology manages efficient toner use and cartridge performance to maximize pigment life.
- D. Proprietary sensors in the printhead detect air flow at the end of each page, triggering a message to install a new cartridge and continue printing.
Correct Answer: D 🗳️
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