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IBM 000-604 Exam Syllabus Topics:

IBM System z Technical V5 Sample Questions:

1. A post installation support plan must be in place after the sale of the System z. Which of the following is the best way to do this?

A) Discuss typical problem resolution with the customer technical staff
B) The technical specialist should create a list of help desk phone numbers and hardware dispatch contacts to review with the customer
C) Create a formal Customer Support Plan document and review it with the customer for agreement
D) The hardware SSR/CE is responsible for the post install support plan, the technical specialist should ensure this is complete

2. What is the minimum acceptable process or technique to estimate the capacity requirement for a replacement CPC?

A) LSPR capacity table
B) zTPM
C) zCP3000
D) zPCR

3. A customer expresses concern that one of their key ISV for z/OS is not willing to support their software on zEnterprise. A customer expresses concern that one of their key ISV? for z/OS is not willing to support their software on zEnterprise. Which of the following is the first action for the IBM or Business Partner Technical Team to take?

A) Retain the existing processor to run this ISV software
B) Offer to share this concern with our PartnerWorld board for possible de-certification as an ISV.
C) Join a previously arranged customer meeting with the ISV to discuss
D) Notify the ISV their contract will be terminated and replaced with IBM software

4. A customer is considering a z196 with a zBX. Which of the following is the best action a specialist could take to ensure customer satisfaction?

A) Conduct a z/VM Implementation Workshop
B) Mentor the customer on installing PowerVM and VMware
C) Review the hardware support process and the HMC documentation for the z196 CPC and the zBX
D) Conduct a "Fit for Purpose Study"

5. Once the sale of a System z has been made, which of the following individuals is responsible to ensure that the implementation plan is executed?

A) IBM or Business Partner TDA Leader
B) IBM or Business Partner Client Representative
C) IBM or Business Partner Technical Specialist
D) IBM Installation Planning Representative

Solutions: