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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)
A) A scanning tool for identifying deployed IT infrastructure components
B) Compliance support through e-Signature and e-Audit.
C) An incident handling capability.
D) A common user interface and GUI editor.
E) A service catalog for publishing self-help services to end users.
2. Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?
A) Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager
B) Impact Analysis; part of IBM SmartCloud Control Desk
C) Impact Assessment; part of IBM SmartCloud Control Desk
D) Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager
3. Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?
A) A KPI that measures IT department satisfaction.
B) A KPI that shows the open service requests in a period of time.
C) A KPI that shows the total cost for open incidents and problems.
D) A KPI that measures IT customer satisfaction.
4. Why is it necessary to document key stakeholders for a new IT asset and service management solution?
A) To identify Key Performance Indicators
B) To identify the decision makers
C) To draw an organization chart
D) To evaluate license needs
5. Which solution enables the deployment of highly virtualized environments for self-service cloud computing?
A) IBM SmartCloud Control Desk
B) IBM Tivoli Provisioning Manager
C) IBM Tivoli Endpoint Manager
D) IBM Tivoli Service Automation Manager
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: D |

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