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IBM M9560-727 Exam Syllabus Topics:

SectionObjectives
Cloud & Service Management Sales Positioning- Customer use cases
  • 1. Hybrid cloud transformation cases
    • 2. Enterprise IT modernization scenarios
      - Value-based selling approach
      • 1. Operational efficiency improvements
        • 2. Business outcomes and ROI messaging
          IBM Cloud and Smarter Infrastructure Overview- IBM Cloud & Smarter Infrastructure (C&SI portfolio overview)
          • 1. Key solution areas within C&SI
            • 2. IBM infrastructure and cloud strategy positioning
              - Cloud computing fundamentals
              • 1. Hybrid cloud concepts and benefits
                • 2. Cloud service models (IaaS, PaaS, SaaS)
                  Competitive Positioning and Differentiation- Sales objection handling
                  - IBM vs competing cloud and ITSM vendors
                  • 1. Integration with enterprise systems
                    • 2. Differentiation in hybrid enterprise environments
                      IBM Service Management Solutions- IBM Tivoli / service management tools
                      • 1. Asset and configuration management
                        • 2. Monitoring and performance management solutions
                          - IT Service Management (ITSM) capabilities
                          • 1. Service desk and workflow automation
                            • 2. Incident, problem, and change management concepts

                              IBM Cloud and Smarter Infrastructure Cloud & Service Management Sales Mastery v1 Sample Questions:

                              1. Which of the following are unique value propositions for IBM's APM solutions?

                              A) IBM offers flexible licensing options including perpetual and SaaS
                              B) IBM offers on-premise, SaaS and hybrid monitoring solutions
                              C) All of the above
                              D) IBM has monitoring for modern languages like Python. Ruby and PHP


                              2. The new IBM lightweight agents are designed to provide a monitoring service, why is that important?

                              A) Because application stakeholders have application health dashboards no matter where the application is running
                              B) Because traditional agents installed on physical servers cannot usually be installed in Public Clouds
                              C) All of the above
                              D) Because these agents may be installed on-premise, in private clouds or in public clouds


                              3. Which of the following servers are counted as a Managed Virtual Server in Netcool Operations Insight?

                              A) Integrated Facility for Linux (IFL) processors
                              B) Managed virtual machines running on an ESX server
                              C) Managed logical partitions
                              D) All of the above
                              E) An unpartitioned physical server


                              4. What are the three primary responsibilities of operations management?

                              A) Ensure availability of critical systems, operate the help desk, virtualize systems.
                              B) Diagnose and fix system problems and then notify stake holders
                              C) Manage risk; ensure availability of critical systems and to ensure efficient utilization of resources.
                              D) Reduce expenses, virtualize systems and provide executive dashboards


                              5. How is IBM's APM portfolio adapting to changes in the Application Performance Market, and providing new opportunities for partners?

                              A) By selling APM SaaS
                              B) Increased breadth, modern workloads, flexible delivery options, mobile monitoring and DevOps
                              C) MongoDB. MySQL monitoring


                              Solutions:

                              Question # 1
                              Answer: A
                              Question # 2
                              Answer: D
                              Question # 3
                              Answer: D
                              Question # 4
                              Answer: C
                              Question # 5
                              Answer: B

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