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Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

1. You need to customize multiple Microsoft Dynamics CRM 2011 forms to display a third-party Microsoft Silverlight component. What should you do?

A) Create a Data (XML) web resource that references the Silverlight component. Customize each of the CRM forms to include the XML web resource.
B) Copy the Silverlight component to the ISV folder on the CRM web server. Customize each of the CRM forms to include an Iframe that references the Silverlight component.
C) Create a Silverlight (XAP) web resource. Customize each of the CRM forms to include the XAP web resource.
D) Create a Web Page (HTML) web resource. Add Silverlight XAML to the web resource. Customize each of the CRM forms to include the HTML web resource.

2. Users in a Microsoft Dynamics CRM 2011 organization run Microsoft Dynamics CRM 2011 for Microsoft Office Outlook. Which of the following Outlook settings are managed by the Microsoft Dynamics CRM system settings? (Choose all that apply.)

A) the process of updating parent accounts when contacts synchronize
B) the synchronizing client
C) the interval between sending of Microsoft Dynamics CRM email messages
D) minimum times for synchronization processes

3. Which of the following statements about managed and unmanaged Microsoft Dynamics CRM 2011 solutions are true? (Choose all that apply.)

A) Managed properties are enforced for unmanaged solutions.
B) Managed solutions do not support Digital Rights Management (DRM). Unmanaged solutions support DRM.
C) Managed solutions cannot be exported. Unmanaged solutions can be exported.
D) Managed solutions can be exported. Unmanaged solutions cannot be exported.
E) Managed solutions support Digital Rights Management (DRM). Unmanaged solutions do not support DRM.
F) Managed properties are enforced for managed solutions.

4. Which of the following are features of the Microsoft Dynamics CRM 2011 platform? (Choose all that apply.)

A) controlling access to the database through the data access layer
B) raising events for workflow processes
C) enforcing the population of required custom fields on a record
D) controlling access to objects through security

5. In Microsoft Dynamics CRM 2011, how many sort columns can you configure for a view?

A) no more than three
B) only one
C) no more than four
D) no more than two

Solutions: