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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You use Microsoft Dynamics CRM 2011 for Microsoft Office Outlook on a portable computer.
You are tracking several email messages, tasks, and contacts within Outlook.
Which of the following statements about deleting tracked items is true?

A) Deleting a task activity record for a completed task in Microsoft Dynamics CRM will delete the tracked task from Outlook.
B) Deleting a tracked email message in Outlook will delete the email message from Microsoft Dynamics CRM.
C) Deleting a completed task that is tracked in Outlook will delete the task activity record from Microsoft Dynamics CRM.
D) Deleting a contact record in Microsoft Dynamics CRM for which you are the owner will delete the contact from Outlook.
E) Deleting an email message in Microsoft Dynamics CRM will delete the tracked email message from Outlook.

2. A company uses Microsoft Dynamics CRM 2011.
Client computers run Microsoft Dynamics CRM 2011 for Microsoft Office Outlook.
Which of the following statements about conditional formatting in Microsoft Dynamics CRM for Outlook are
true?
(Choose all that apply.)

A) With the appropriate rights, conditional formatting can be applied to system views.
B) Views that include conditional formatting can be shared.
C) Conditional formatting is available only on client computers that are running Outlook 2010.
D) Microsoft Dynamics CRM fields are available to the conditional formatting tool as user-defined fields in the Filter dialog box.

3. You receive an email message from a prospective customer who references a promotion code from a letter that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011. What should you do?

A) Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.
B) Promote the email message to a campaign response, and then convert the campaign response to a new lead.
C) Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.
D) Create a new lead, and then convert the lead to an account, a contact, and an opportunity.

4. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A) All quotes related to an opportunity must be in the same currency.
B) Opportunities can be created for leads.
C) The Pipeline Phase field is mandatory.
D) A Price List is required to add products to an opportunity.

5. You are using Microsoft Dynamics CRM 2011 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use?

A) Even
B) Least Busy
C) Most Busy
D) Random

Solutions: