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Microsoft AB-210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Develop deals by using intelligent opportunity research | 25-30% | - Deploy and configure Sales Close Agent - Configure forecasting and goal management - Optimize opportunity management workflows - Use AI for opportunity research and insights |
| Extend and enhance sales solutions with AI | 10-15% | - Deploy and manage AI agents - Configure reporting and visualization - Monitor and optimize AI performance - Implement collaboration features |
| Optimize AI-driven sales workflows and insights | 20-25% | - Configure Sales accelerator and work distribution - Set up conversational intelligence - Implement predictive scoring and relationship intelligence - Configure Copilot for Sales |
| Configure Dynamics 365 Sales core features for AI | 15-20% | - Integrate Microsoft Power Platform components - Configure security and access for AI features - Set up core sales entities and relationships - Design and configure sales data model |
| Qualify and prioritize leads by using AI | 15-20% | - Fine-tune predictive lead scoring models - Configure lead qualification processes - Implement Sales Qualification Agent - Automate lead routing and prioritization |
Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:
A company uses the Sales Close Agent in Dynamics 365 Sales to help sellers close deals.
The sales managers want to ensure the agent is used only in specific scenarios.
You need to identify the behavior of the Sales Close Agent.
What should you use to review the agent's behavior?
- A. Configure the opportunity pipeline view under App settings to display the agent's See full research page in the side panel for every opportunity.
- B. Open the underlying opportunities from the Forecast section to access the agent's My top opportunities from the AI agent list.
- C. Open the Sales agent runs table to review the opportunity research results and recommendations for the Sales Close Agent in Research mode.
- D. Open a researched opportunity and choose See full research to open the Opportunity research page with complete agent insights and recommendations.
Correct Answer: D 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
A company is evaluating AI agent capabilities for opportunity management.
Sales managers require insights about deals. You must ensure that the system does not perform automatic outreach to buyers.
You need to determine whether proposed solutions meet the requirements.
Solution: Configure the Sales Close Agent in Engage mode.
Does the solution meet the goal?
- A. Yes
- B. No
Correct Answer: B 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
A company implements Dynamics 365 Sales.
The company has the following requirements:
- Employees must have quarterly goals. The goals must calculate all
deals won by quarter for each goal.
- Managers must be able to look at the goals and calculations at any
time.
The solution must use goal features WITHOUT customization.
You need to create the calculation.
What should you configure?
- A. Rollup table
- B. Rollup query
- C. Goal metric
- D. Drill-down table
Correct Answer: C 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
A company uses Dynamics 365 Sales to manage enterprise opportunities. The sales team enables the Sales Research Agent to generate research summaries for each opportunity.
Sales managers must determine whether opportunities have strong external indicators that support deal progression.
You need to analyze insights from the research canvas for evidence that a deal environment is favorable.
Which two research canvas insights should you provide to the sales managers? Each correct answer presents part of the solution. Choose two.
NOTE: Each correct selection is worth one point.
- A. Strategic landscape analysis relative to the seller's value proposition.
- B. Record audit history and related activity creation timestamps.
- C. Recent public developments that influence the account's business environment.
- D. Seller activity and email response rates from CRM records.
Correct Answer: A,C 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
A company is using Dynamics 365 Sales.
The company is NOT using predictive lead scoring. The company has historical sales records for the last three years.
You need to configure a predictive lead scoring model.
What is the minimum number of records required?
- A. 40 qualified leads and 40 disqualified leads
- B. 40 qualified leads and 40 won opportunities
- C. 40 qualified leads and 40 lost opportunities
Correct Answer: A 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
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