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Microsoft AB-410 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Design intelligent applications with Copilot and natural language | - AI-first application design
|
| Governance and application lifecycle management | - Responsible AI and ALM
|
| Embed agents and AI experiences | - Agent integration
|
| Build intelligent applications on Microsoft Power Platform | - Application development
|
| Implement automation and orchestration | - Process automation
|
Microsoft Building Intelligent Applications Sample Questions:
An accounting team is assigned to a model-driven app to manage financial data.
The app is currently visible in the app launcher but inaccessible to the accounting team.
Users must be able to:
- Open the app.
- Access and record financial data.
You need to resolve the access issues.
What should you do?
- A. Configure app visibility privileges for the users.
- B. Grant the users table-level permissions to the required tables.
- C. Set the app as the default app for the users.
- D. Assign users the appropriate security roles.
Correct Answer: D 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
A company is using Microsoft Dataverse.
You must integrate Dataverse with a third-party AI service. The solution requires authentication and custom request handling to send and receive data.
You need to enable the integration.
What should you do?
- A. Use an AI Builder model.
- B. Create a custom connector.
- C. Use a classic workflow.
- D. Configure an environment variable.
Correct Answer: B 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Case Study 1 - Contoso, Ltd
Background
Contoso Ltd. is a global renewable energy provider that operates wind farms and solar installations. The company is modernizing its maintenance and operations platform. The company plans to implement a Microsoft Power Platform solution for the operations team. The implementation will include Microsoft Dataverse, a model-driven app, and Power Automate cloud flows.
The company is building and testing a new model-driven app named Operations. The solution will support operations managers, regional coordinators, and field technicians. The app must integrate with an external cloud-based system that manages onboarding of field technicians.
Contoso Ltd. plans to improve data quality and enforce consistent business logic across the app and automation processes.
Technical environment
Contoso Ltd. has an Identity and Access Management (IDAM) department that manages security.
The company has one Power Platform environment named Production, where all building and configuration take place. Auditing is disabled.
The Production environment has the following security configurations:
- IDAM has a Microsoft Entra security group named Contoso Ltd. QA. This security group will assign all members a Power Apps license.
- IDAM created a Quality Assurance security role that grants read and write access to all custom tables.
- IDAM also created a team named Testers in Dataverse, of a Microsoft Entra group team type.
The team is configured for the Contoso Ltd. QA security group. The Testers team is assigned the Quality Assurance security role.
Microsoft 365 environment
All Contoso Ltd. managers are included in a Microsoft 365 group named Managers. The group is NOT enabled for email.
The company shares a SharePoint list with a key customer: Alpine Ski House. Alpine Ski House staff members can add new maintenance requests, which are then checked and marked as reviewed by Contoso Ltd.
Current issue:
A new QA tester joins Contoso Ltd. The IDAM department adds the new tester to the Contoso Ltd. QA security group. However, the new tester is not listed in the Testers team as a member.
Other applications:
A separate software-as a-service (SaaS) solution named TechCheck manages technician onboarding. The TechCheck solution is set up as follows:
- TechCheck assigns a unique number named Ref to all technicians.
- Users cannot make changes to the TechCheck data model.
- Users cannot use the same TechCheck ref on more than one Technician row.
Automation requirements
Contoso plans to use Power Automate to develop a Maintenance Request Approval flow. The flow must meet the following requirements:
- Create a Maintenance Request row in Dataverse when either of the following occurs:
- An item is added to the SharePoint list by the customer with the Priority property set to High.
- Any item is checked and marked as reviewed by a Contoso Ltd. representative.
- Seek maintenance request approvals from managers through both email and a Microsoft Teams message after they have been reviewed:
- Requests require approval from all managers.
- If one manager rejects the request, approval must not be granted.
- The result of the approval request must be sent to the initial reviewer in an email. The subject line must set the response as either Approve or Reject.
Contoso Ltd. requires the following table logic:
- If a user tries to enter a price greater than the cost on a new Asset row, the row must display an inline error message.
- If a user tries to save changes to a Technician row where the TechCheck ref column is empty, the action must be prevented and a message explaining the action must be displayed.
Any updates made to Technician profiles in TechCheck must be mirrored in Dataverse by using a custom integration. The developers building the integration require an index for performant searches on the Technician table.
Data model and app design
Contoso Ltd. plans to use Dataverse as its central data platform. Log storage must be minimized.
Tables
The following tables are required for data modeling and the app design:
- Assets: Stores information about solar panels and wind turbines
- Maintenance Requests: Tracks issues and maintenance activities. The table must include the following columns:
- Request ID (auto-number)
- External Request Code (text)
- Assigned
- Technician (lookup to Technicians)
- Report (lookup to Maintenance Reports)
- Technician updated (Yes/No)
- Maintenance Reports: Tracks the results of maintenance reports
- Technicians: Stores technician assignment data. The table must include the following columns:
- Full Name (Text)
- Mobile phone number (Text)
- Email (Text)
- Seniority (Choice)
- TechCheck ref (Text)
Data modeling
The data model must provide the following functionality:
- Maintenance Requests must:
- be uniquely identifiable across systems.
- have two inactive statuses, Cancelled and Duplicate.
- If a new option is added to an existing set of options, it must be made available automatically for selection on all columns that use the set.
- A new column named Priority must be added to multiple tables. Users must be able to select only one option from the following set per row:
- Low
- Medium
- High
- Critical
Changes to the Technician column on Maintenance Requests must be tracked for compliance purposes. Rows must include the names of previous and current technicians and the time of the change.
Relationship requirements
- One asset can be related to many maintenance requests. A maintenance request can have many assets.
- A maintenance request can have only zero or one maintenance report.
- Only one Technician can be related to a Maintenance Request at a time.
- When a Maintenance Request is deleted, any Maintenance Reports associated with it must also be deleted, but this action should be prevented if there is value in the Technician lookup.
- When a Maintenance Request is assigned to a different owner, the Maintenance Report associated with it must be reassigned to the new owner as well, but the associated Technician should stay with the current owner.
App design
The Technicians table contains the following public views:
- Senior Technicians
- Junior Technicians
The Senior Technician view must be available through the table list view selector to a set of specific users only.
A tester creates a personal view named Hot Assets on the Assets table. The tester recognizes that the view is useful for the entire testing team. The view must be made accessible to the team.
Drag and Drop Question
You need to configure the access requirements to the views.
Which configurations should you use? To answer, move the appropriate configurations to the correct views. You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation:
Box 1: Security roles
To restrict a public view to a specific set of users within the table list view selector, you should use Security roles.
Microsoft Dataverse includes a native feature called role-based system views. This capability allows system administrators and makers to manage public view access directly within the view settings.
Scenario:
The Technicians table contains the following public views:
Senior Technicians
Junior Technicians
The Senior Technician view must be available through the table list view selector to a set of specific users only.
Box 2: Sharing
Sharing is the correct view access configuration to use.
Personal Views: These belong to individual users and cannot be assigned to security roles or business units.
Direct Control: Sharing allows the owner to grant specific permissions to other users or teams without changing record ownership.
Scenario:
A tester creates a personal view named Hot Assets on the Assets table. The tester recognizes that the view is useful for the entire testing team. The view must be made accessible to the team.
Reference:
https://learn.microsoft.com/en-us/power-apps/maker/model-driven-apps/manage-view-access
A company plans to implement an automated process to retrieve and analyze customer feedback.
The company requires a solution that:
- Autonomously analyzes feedback.
- Stores results for reporting.
- Triggers an escalation for negative sentiment.
You need to design the solution.
Which three components should you use? Each correct answer presents part of the solution.
(Choose three.)
NOTE: Each correct selection is worth one point.
- A. Business rule
- B. Canvas app
- C. Cloud flow
- D. AI builder prompt
- E. Dataverse table
Correct Answer: C,D,E 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Drag and Drop Question
You are designing a data model for a company. The model uses only standard Microsoft Dataverse tables.
You must extend the existing Accounts and Contacts tables to support the following business requirements:
- Store an additional classification value on the Accounts table.
- Add a field that indicates a customer's engagement tier on the
Contacts table.
- Create a mechanism to improve lookup performance and ensure
uniqueness across selected fields.
You need to modify the tables to support the business requirements.
Which components should you use? To answer, move the appropriate components to the correct requirements. You may use each component once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation:
Box 1: Choice column
You should use a Choice column (formerly known as an Option Set).
This column type allows you to define a static list of predefined classification values (e.g., "Tier 1",
"Tier 2", or "VIP") that users can select from a drop-down menu on the Account table/entity reference (Microsoft Dataverse).
Predefined List: A classification value implies choosing from a fixed, standard set of options (e.g., Gold/Silver/Bronze or VIP/Standard).
Native Feature: Choice columns allow users to select one or more values from a dropdown menu.
Low Overhead: They do not require creating or maintaining separate tables.
Box 2: Customer column
Box 3: Alternate key
You should use an Alternate key.
An alternate key in Microsoft Dataverse allows you to define a unique business key made of one or more columns. When you create an alternate key, the platform automatically generates a database index to enforce uniqueness and significantly optimize lookup performance.
Reference:
https://learn.microsoft.com/en-us/power-apps/developer/data-platform/define-alternate-keys-entity
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