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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Intelligent Enterprise and Innovation | 10% | - Emerging technologies and roadmap - AI and automation in CX solutions |
| Project Delivery and Implementation | 15% | - Implementation lifecycle and planning - Solution deployment and operations - Performance and scalability |
| Customer Data and Governance | 15% | - Customer data management and identity - Compliance and data privacy - Data analytics and insights |
| SAP Customer Experience Portfolio Overview | 20% | - SAP Service Cloud - SAP Customer Data Cloud - SAP Commerce Cloud - SAP Sales Cloud - SAP Marketing Cloud / Emarsys |
| Integration and Extensibility | 25% | - Data flow and system connectivity - SAP Integration Suite - Extensibility options and best practices - SAP Business Technology Platform (BTP) integration |
| Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
What types of technology is SAP Marketing Cloud based on for integrations?
Note: There are 2 correct answers to this question.
- A. OData
- B. SOAP
- C. SLT
- D. RFC
Which of the following subprocesses are part of the Recruit to Retire (total workforce management) process?
Note: There are 3 correct answers to this question.
- A. Travel to Reimburse
- B. Avoid unplanned downtime
- C. External workforce
- D. Guided buying
- E. Hire to Retire
What are some of the machine learning capabilities in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.
- A. Machine translation
- B. Warranty determination
- C. Case categorization
- D. Account categorization
You want to adapt reports in SAP Sales Cloud using standard functionality.
What options are available to you?
Note: There are 3 correct answers to this question.
- A. Design an SAP HANA view.
- B. Run real-time queries to external databases.
- C. Create a custom key figure.
- D. Create a data source.
- E. Design a report view.
Which of the following SAP AI Services can be used to extend SAP applications?
Note: There are 3 correct answers to this question.
- A. Data Attribute Recommendation
- B. Quotation Recommendation
- C. SAP Revenue Recognition
- D. SAP Translation Hub
- E. Document Information Extraction
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