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SAP C_PXSUP_90 Exam Syllabus Topics:

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. You have to analyze a job that is currently processing a long running SELECT statement on a database table. Via transaction 'SM50 - details', you see that the read does not finish. What can you do?

A) You can analyze the currently processed statement using ST04 - detailed analysis.
B) You have to wait until the program returns from the database. Afterwards, you can continue analysis (for example, with debugging or SQL-Trace).
C) You can analyze the currently processed statement by starting the SQL-Trace (ST05).

2. During the execution of a dialog transaction, you receive an error message about a failed authority check. How could you analyze this? (Choose two)

A) Use the F1 help to check the message ID and then apply the where-used list in transaction SE91.
B) Create a Breakpoint on Statement AUTHORITY-CHECK and watch out for return codes other than 0.
C) Analyze the entry in transaction SU53 (Authorization Data for User) and compare with the User Master Record.
D) Get the name of the authorization object from the F1 help, navigate to its definition (in SE80) and apply the where-used list.

3. You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)

A) Be insistent, but politE.'I would like to ask you for help to clarify the issue'.
B) Send notes to customer without being sure that they will help.
C) Try to guess what the customer 'might' want to have.
D) Give yourself time to carefully read the problem description of the customer. Also, try to 'read between the lines' and get confirmation by customer that your interpretation is correct.

4. In the Service Desk, where can you search for SAP Notes?

A) Via transaction SAP_NOTE
B) Via transaction SNOTE_SEARCH
C) Via transaction SNOTE
D) Via the Tab SAP Notes in the message

5. Which of the following objects can be analyzed in the Object List of the Object Navigator (SE80)? (Choose two)

A) The authorizations required to execute a program.
B) The database tables that are accessed by the program.
C) The Include programs of the program (for example, Top-Include).
D) The data objects used by the program.

Solutions: