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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. Which aspect of SAP field Service Management helps meet customers expectations for real time service? Choose the correct answer.

A) SAP Field Service Management Account Service
B) SAP Field Service Management Company
C) SAP Field Service Management Customer Self-Service
D) SAP Field Service Management Crowd Service

2. The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.

A) The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
B) The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
C) By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
D) You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
E) The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not

3. Which checklist-elements are available in Coresystems Field Service Solution? Choose Three correct answers.

A) Series
B) Date and Time Input
C) Attachment picker
D) Concatinator
E) Number input

4. As a technician, you have just completed a job. You now need to book a second visit for the customer.
What option is available in the SAP Field Service Management mobile app for you to do this? Choose the correct answer.

A) Create a follow-up activity from the Efforts page.
B) Create a follow-up activity from the Smart fom page.
C) Create a follow-up activity from the Expenses page.
D) Create a follow-page activity from within the service call

5. Which duties a dispatcher has at least - using Field Service Workforce Management? Choose the correct answer.

A) Open Serive Call. 2.Create assignment reservation 3. Set Service Call 'Financially complete'
B) Assign Service Call to a technician. 2. Enter Customers Address into Master data. 3. Release Assignment
C) Assign Service Call to a technician. 2.Release Assignment. 3. Set Service Call 'Financially complete'
D) Assign Service Call to a technician. 2. Release Assignment. 3. Call technician
E) Assign Service Call to a technician. 2. Release Assignment. 3.Set Service Call 'technically complete'

Solutions: