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Salesforce Certified Slack Administrator Sample Questions:
1. You're an Org Admin responsible for managing your organization's three workspaces grouped by business vertical.
Your organization wants to increase Slack usage across departments, and you anticipate new workspace requests.
Given these business requirements, what is the best way to manage requests to create new workspaces?
A) Review, collaborate, approve, and reject workspace requests in one public, searchable channel.
B) Do not allow end users to request new workspaces; instead, encourage them to create more channels.
C) Route workspace requests from an org-wide help channel to a private admin-only channel where admins can review business rationale of requests.
D) Encourage end users to create new workspaces themselves, then link the workspace URL to your organization via domain claiming.
2. You're an IT Manager and Slack Workspace Owner leading a team on the Business+ plan.
Your security team requests a governance process for app installations and approvals, including audit tracking and rationale collection.
What is the best approach that uses native functionality to address the security team's request?
A) Turn on app approval within the Manage Apps dashboard. Limit app approval to Workspace Owners only using Slackbot, and let the security team know when new apps are approved in the #team-security channel.
B) Turn on app approval within the Manage Apps dashboard, and require end users to provide a comment for each installation request in the App Directory. Add the members of your team to the list of App Managers, and send all approval requests to a public #plz-apps channel.
C) Preapprove the most common tools that workspace members would need, and provide the security team with this list. Restrict apps that are not currently approved for use.
D) Create a public channel called #triage-apps. Implement a Workflow Builder workflow with a form that asks end users to submit their app request name and a rationale. App Managers can then review and approve or deny the app from the App Directory.
3. You're upgrading your organization to Slack Enterprise Grid.
You want to be thoughtful about your channel and workspace strategy before finalizing your design.
What should you do?
A) Develop a Champions Network of interested users to help share the design with others.
B) Migrate existing workspaces into your Enterprise Grid org so that employees can familiarize themselves with its features as you plan the design.
C) Survey a selection of end users to determine whether existing knowledge networks are already in place.
D) Review the technical requirements for your single sign-on (SSO) system to ensure it is compatible with Slack.
4. You're an Org Admin for a global organization operating in multiple time zones. In your org-wide #help-slack channel, members report they are receiving notifications outside of their working hours from other members operating in different time zones. In addition to recommending Do Not Disturb (DND) preferences, how can you help promote a digital HQ at your organization and ensure that members are receiving notifications only during working hours?
(Select the best answer.)
A) Enable members to view a recipient's local time within their profile before sending a message.
B) Enable members to use the Scheduled Send feature so that messages can be sent during shared working hours.
C) Enable members to set their profile status to Away whenever they are not online.
D) Enable members to set reminders for themselves to send the message during shared working hours.
5. Your company wants to add outside consultants onto a project in Slack.
They are not allowed to set up their own Slack workspace, and your company is security-focused.
What is your best course of action?
A) Create a new channel for the project, and add the consultants to the project channel as Single-Channel Guests.
B) Add the consultants to the project channel as Multi-Channel Guests with a six-month expiration date.
C) Create a new workspace for external collaboration, and add the consultants as members.
D) Invite the consultants as Multi-Channel Guests, and create a private channel for the consultants and the project team.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |

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