62 Exam Questions for CIS-SPM Updated Versions With Test Engine
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NEW QUESTION # 14
As a demand manager, you can view an artifact from a demand. What artifacts are part of a demand?
- A. Project, Defect, Requests.
- B. Decision, Risk, Requirements.
- C. Stories, Vulnerability Tasks, Enhancements.
- D. Incidents, Problems, Change.
Answer: B
Explanation:
Explanation
According to the ServiceNow documentation1, a demand manager can view and edit the following artifacts from a demand:
Decision: A decision that affects the demand or its outcome2.
Risk: A risk that could impact the demand or its outcome3.
Requirement: A requirement that defines the scope or functionality of the demand4.
The other options are not artifacts of a demand, but rather related entities that can be created from a demand or linked to a demand.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task
NEW QUESTION # 15
Demand assessments are triggered as soon as the demand enters what state?
- A. Submitted.
- B. Qualified.
- C. Screening.
- D. Approved.
Answer: A
Explanation:
Explanation
According to the Completing Demand Assessments document, demand assessments are triggered as soon as the demand enters the Submitted state. The other options are not correct, as demand assessments are not triggered when the demand is Approved, Screening, or Qualified.
NEW QUESTION # 16
A project expense line is cost associated with a specific source, except for:
- A. Software.
- B. Program.
- C. Resource.
- D. Fixed Assets.
Answer: B
Explanation:
Explanation
According to the Project Expense Lines document, a project expense line is cost associated with a specific source, such as fixed assets, resource, or software. The program field on the project expense line form is not a source of cost, but a reference to the program that the project belongs to. Therefore, the correct answer is B.
Program. The other options are not correct, as they are sources of cost for a project expense line.
NEW QUESTION # 17
The Business Unit field on a Project or Demand form displays values from a specific table. What type of field is this?
- A. Conditions.
- B. Journal.
- C. Reference.
- D. List.
Answer: C
Explanation:
Explanation
According to the ServiceNow documentation1, the Business Unit field on a Project or Demand form is a reference field that displays values from the cmn_department table. A reference field stores a link to a record on another table, rather than storing the data directly in the field2.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/form-administration/con
NEW QUESTION # 18
Depending on the execution type selected for a particular project, one of these dashboards will also be available:
- A. Project Summary - Waterfall Dashboard
- B. User Manager Dashboard
- C. PMO Dashboard
- D. Timecard Dashboard
Answer: A
Explanation:
Explanation
According to the Project Summary - Waterfall Dashboard document, depending on the execution type selected for a particular project, the Project Summary - Waterfall Dashboard will also be available. This dashboard provides a comprehensive view of the project status, progress, and performance using various widgets. The other options are not correct, as they are not dashboards that are dependent on the execution type of the project. The Timecard Dashboard is a dashboard that displays the time worked by users on various tasks. The User Manager Dashboard is a dashboard that displays the user management activities and statistics. The PMO Dashboard is a dashboard that displays the portfolio and project performance and health.
NEW QUESTION # 19
When copying a source project to a target project, what fields are copied by default?
Choose 3 answers
- A. Duration fields.
- B. Short description.
- C. State
- D. Planned dates.
- E. Number.
Answer: A,B,D
NEW QUESTION # 20
The RIDAC workflow can be modified by using which recommended feature?
- A. Service Catalog
- B. Project Form
- C. Flow Designer
- D. Workflow Editor
Answer: D
Explanation:
Explanation
According to the RIDAC (Risk, Issue, Decision, Action, and Request Changes) record entries for a project document, the RIDAC workflow can be modified by using the Workflow Editor, which is a graphical tool that allows you to create and edit workflows. The other options are not correct, as they are not recommended features for modifying the RIDAC workflow. The Project Form is used to create and update project records. The Flow Designer is used to automate processes without coding. The Service Catalog is used to order items and services.
NEW QUESTION # 21
What is the default table that stores the idea categories that a user can select from when submitting an idea?
- A. im_module
- B. im_idea_core
- C. dmn_demand
- D. im_category
Answer: D
Explanation:
Explanation
According to the Category Configuration document, the default table that stores the idea categories that a user can select from when submitting an idea is im_category. This table contains the predefined categories for ideas, such as Business Process, Customer Service, or IT Service. The other options are not correct, as they are not the tables that store the idea categories. The dmn_demand table stores the demand records that are created from the approved ideas. The im_module table stores the idea modules that are used to group ideas by different criteria. The im_idea_core table stores the core fields of the idea records.
NEW QUESTION # 22
Is resource capacity derived from FTE or schedules?
- A. Only FTE.
- B. Only Schedules.
- C. Both.
- D. Neither.
Answer: B
Explanation:
Explanation
Resource capacity is the total number of hours that a resource or a group of resources is available for work in a given time period. According to the Product Documentation for ServiceNow, resource capacity is derived from the user or group schedule, which defines the working hours and days for each resource. The group capacity is rolled up from the schedules of all the members. Note: Capacity is not derived from FTE, but from schedules. Both FTE and schedules must be in synchronization with each other. FTE is a measure of how much work a resource can perform in a standard work week, and it is used to calculate the resource demand and allocation.
NEW QUESTION # 23
If an it_project_manager does not want to equally distribute hours across the resource plan time frame, what allocation spread should be used?
- A. Back Load.
- B. Any.
- C. Front Load.
- D. Even.
Answer: B
Explanation:
Explanation
If an it_project_manager does not want to equally distribute hours across the resource plan time frame, the allocation spread should be set to Any. This option allows the it_project_manager to manually enter the hours for each month or quarter in the resource plan. The other options (Even, Back Load, and Front Load) automatically distribute the hours evenly, from the end, or from the start of the time frame, respectively. You can find more information about the allocation spread in the Product Documentation for ServiceNow.
NEW QUESTION # 24
What is the formula for Committed Utilization?
- A. (Allocated Hours + Confirmed Hours)/Capacity
- B. Allocated Hours/Capacity
- C. Confirmed Hours/Capacity
- D. Assigned Hours/Capacity
Answer: C
NEW QUESTION # 25
When creating a project from demand, what related records are moved and copied upon Project Creation?
- A. Cost Plan and Assessment.
- B. Resource Plan and Cost Plan.
- C. Idea and Demand.
- D. Resource Plan and Change Requests.
Answer: B
Explanation:
Explanation
According to the Create a customer project from a demand document, when creating a project from demand, the resource plan and the cost plan are moved and copied upon project creation. The resource plan defines the resources required for the project, and the cost plan defines the estimated and actual costs for the project. The other options are not correct, as they are not related records that are moved and copied upon project creation.
The change requests, the idea, and the demand are not moved or copied to the project, but they are linked to the project as references. The assessment is not a record that is associated with the project, but with the demand.
NEW QUESTION # 26
What is a data copy of the current project's task, schedule, or structure that can be used for comparison reporting later?
- A. Commitment
- B. Forecast
- C. Baseline
- D. Accrual
Answer: C
Explanation:
Explanation
A baseline is a data copy of the current project's task, schedule, or structure that can be used for comparison reporting later. A baseline captures the original plan of the project and allows you to track the changes and deviations from the plan over time. You can create multiple baselines for a project and compare them with the current state of the project. You can find more information about baselines in the Product Documentation for ServiceNow.
NEW QUESTION # 27
Which role is needed to group related projects and demands?
- A. it_project_manager
- B. it_project_user
- C. it_program_manager
- D. it_demand_manager
Answer: C
Explanation:
Explanation
According to the ServiceNow documentation1, the it_program_manager role is needed to group related projects and demands. This role can create and manage programs, which are containers for projects and demands that share a common goal or objective. The other options are incorrect because:
B: it_project_manager: The it_project_manager role can create and manage projects, but not group them into programs2.
C: it_demand_manager: The it_demand_manager role can create and manage demands, but not group them into programs3.
D: it_project_user: The it_project_user role can view and edit project tasks, but not create or manage projects, demands, or programs4.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
NEW QUESTION # 28
To set up a group for selection in a resource plan, the group record needs to include which role?
- A. itil
- B. resource_manager
- C. pps_resource
- D. it_project_user
Answer: C
Explanation:
Explanation
According to the Assigning Resource Roles document, to set up a group for selection in a resource plan, the group record needs to include the pps_resource role. This role grants access to the Resource Management application and allows the group members to view and update their resource allocations. The other options are not correct, as they are not required for a group to be selected in a resource plan. The it_project_user role grants access to the Project Portfolio Management application and allows the user to create and update projects. The itil role grants access to the ITIL application and allows the user to manage incidents, problems, and changes. The resource_manager role grants access to the Resource Management application and allows the user to manage resource plans and allocations.
NEW QUESTION # 29
A checklist item record provides a name and what other element?
- A. Short description field.
- B. Status field.
- C. Complete field.
- D. Percent complete field.
Answer: C
Explanation:
Explanation
A checklist item record provides a name and a complete field. The name field is the label of the checklist item, and the complete field is a checkbox that indicates whether the checklist item is done or not. You can find more information about checklist items in the Product Documentation for ServiceNow.
NEW QUESTION # 30
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