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NEW QUESTION # 30
What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?
- A. Reporting Enabled (Boolean)
- B. Current Member Count
- C. Created Date
- D. Last Modified Date
Answer: C,D
NEW QUESTION # 31
What three types of vouchers can be configured in Loyalty Management?
- A. Discount Percentage
- B. Product or Service
- C. Promo Code
- D. Gift Card
- E. Fixed Value
Answer: A,B,E
NEW QUESTION # 32
A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?
- A. Tier-model = anniversary
- B. Tier-model = fixed
- C. Extend Expiration = member enrollment anniversary
- D. Extend Expiration = no extension
Answer: B,D
NEW QUESTION # 33
What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?
- A. Automatically Add a New Individual Relationship
- B. Send Loyalty Promotion Segments to marketing Cloud
- C. Activating and Publishing the Segment
- D. Enable Connector Settings on all the Loyalty Objects
- E. Enable Service Connector for Promotion Escalations.
Answer: A,C,D
NEW QUESTION # 34
In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two
- A. Incorporate the 'View Member Profile' component on the Contact record
- B. Incorporate the Member Service Manager Home Dashboard on the Contact record
- C. Incorporate the 'Member Summary Embedded Dashboard' on the Contact record
- D. Incorporate the 'Transaction Journals' related list on the Contact record
Answer: A,C
NEW QUESTION # 35
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.
Which fields are required to set up a partner?
- A. Name, Partnership Start Data, Industry, Status, Billing Type
- B. Name, Partnership Start Data, Billing Type, Status, Type
- C. Name, Partnership Start Data, Industry, Status, Type
- D. Name, Program, Program Partnership Category, Type, Billing Type
Answer: C
NEW QUESTION # 36
The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?
- A. Loyalty product Pricing
- B. Loyalty Tiers
- C. Loyalty Segments
- D. Member Rewards and Benefits
Answer: B,D
NEW QUESTION # 37
A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?
- A. Embed Loyalty Member Profile Cards
- B. Create a Screen Flow
- C. Create formula fields on Case Object
- D. Develop a custom component
Answer: A
NEW QUESTION # 38
A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?
- A. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
- B. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked
- C. Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
- D. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked
Answer: D
NEW QUESTION # 39
A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?
- A. Non-Qualifying Points
- B. Qualifying Points
- C. Non-Qualifying and Qualifying Points
- D. Tier Qualifying Points
Answer: A
NEW QUESTION # 40
Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?
- A. Create a custom text field in Transaction Journal object to save the order purchased by the client.
- B. Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
- C. Use standard Order Lookup on the Loyalty Ledger object
- D. Use the standard Order Lookup of the Transaction Journal Object
Answer: D
NEW QUESTION # 41
A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?
- A. Autolaunched Flow (No Trigger)
- B. Schedule-Triggered Flow
- C. Screen Flow
- D. Evaluation Flow
Answer: B,D
NEW QUESTION # 42
A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section.
The below products have been added to the system and are available under the product objects.
Chocolate cookies, linked with product category snacks
Green soda from beverage importer
Which two steps should an Administrator take to fulfill task with the least effort?
- A. Add the partner in the lookup on the snack product
- B. Choose ''Product" option and map the green soda to the partner
- C. Choose ''Category'' option and map the Chocolate cookies to the partner.
- D. Add the partner in the Lookup on the Chocolate cookie product.
Answer: A,B
NEW QUESTION # 43
Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member's anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.
Which Kind of permission Set is required to enable the Data Processing Engine definitions?
- A. Data Pipelines Base User
- B. Loyalty Analytics admin
- C. CLAAnalytics Base Admin
- D. Rule Engine Designer
Answer: A
NEW QUESTION # 44
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?
- A. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
- B. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
- C. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
- D. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points.
Answer: A,B
NEW QUESTION # 45
A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.
What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?
- A. Create a permission set to run reports and assign it to marketing users.
- B. Modify the Marketing user profile to include permission to run reports.
- C. Search Salesforce AppExchange for Loyalty Analytics apps.
- D. Enable CRM Analytics and create a Loyalty app.
Answer: D
NEW QUESTION # 46
What three facts should the administrator consider when creating and managing member groups?
- A. Groups are associate with tiers.
- B. Vouchers can't be issued to groups.
- C. Promotions can't offered to groups.
- D. Accrual type transactions associated with a group can be canceled.
- E. Qualifying points can't be transferred to a group.
Answer: A,D
NEW QUESTION # 47
A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?
- A. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.
- B. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.
- C. "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier =2
- D. "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.
- E. "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
Answer: A,B,D
NEW QUESTION # 48
In which two scenarios should an Administrator use member engagement attributes?
- A. Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.
- B. Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
- C. Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.
- D. Member attends three trainings between March 1st and April 30th to get 200 bonus points.
Answer: B,D
NEW QUESTION # 49
A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?
- A. Loyalty Program Member page
- B. Loyalty Program Member Related List
- C. Contact page
- D. Account page
- E. Transaction Journal
Answer: A,B,E
NEW QUESTION # 50
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