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Understanding functional and technical aspects of Preparation for Administrator (CRT101)
The following will be asked from you in the SALESFORCE CRT-101 dumps:
- Describe the highlights of Chatter like feed, gatherings, following, and security
- Given a situation, distinguish how to mechanize case the executives utilizing case task, pre-programmed message, acceleration, web-to-case, email-to-case, and case groups
- Describe the capacities of case the executives, for example, case measures, case settings, what’s more, case remarks
- Describe the capacities of the Community application, including Ideas and Answers
- Describe the capacities of movement the executives, for example, overseeing errands, occasions, public schedules, and multiday occasions
- Describe the capacities of Salesforce Knowledge
Who should take the Preparation for Administrator (CRT101)
Typical job roles of a Preparation for Administrator (CRT101) candidate may include:
- Sales Ops
- Services
- Pricing Manager
- Product Manager
- Technical Architect
- IT
- Implementation Consultant
NEW QUESTION 542
Can you perform field updates on an object related to a rule.
- A. No
- B. Yes
Answer: B
Explanation:
Except for case comment and Email message records you can create a field update action that updates a field on the related case record. For e.g. You can create a rule to change the status of a case from " Awaiting Customer Response " to "In Progress" when a customer adds a case comment.
NEW QUESTION 543
Which file types can you use when exporting reports?
- A. Excel (.xls)
- B. You can not export a report. You can only email it.
- C. PDF
- D. Comma Delimited (.csv)
Answer: A,D
NEW QUESTION 544
The Director of Sales wants a report that shows the Opportunity pipeline for the current and next fiscal quarters. This report should be grouped by Sales Rep and Opportunity Stage. Which report format would you use to create this custom report?
- A. The Tabular Report
- B. The Summary Report
- C. Matrix Report.
Answer: B
NEW QUESTION 545
The standard object permissions are: (check all that apply)
- A. Update
- B. Delete
- C. Read
- D. Create
- E. Edit
Answer: B,C,D,E
NEW QUESTION 546
A particular role needs edit on contacts, view, edit and delete on contracts and only view on accounts. Where can the administrator make the change?
- A. User record
- B. Public group
- C. Profile
- D. Organization wide default
- E. Sharing role
Answer: C
NEW QUESTION 547
All fields on the Approval page layout are available to view on the Approval History related list
- A. False
- B. True
Answer: A
NEW QUESTION 548
Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends an email from the case record?
- A. False
- B. True
Answer: A
NEW QUESTION 549
Standard Fields are?
Answer:
Explanation:
Created by SF
and comes in Org. Field
properties not editable.
NEW QUESTION 550
Which option is NOT true of events?
- A. Events are scheduled events or meetings
- B. Events are to-do lists
- C. I can invite participants to an Event (like scheduling a demo, for example)
- D. Events automatically move to Activity History when the time of the Event is past.
Answer: B
NEW QUESTION 551
Which of the following statements about a user record are true?
- A. Some users are not associated with any Role.
- B. Each has its own username which is not necessarily unique.
- C. Both active and inactive users use license.
- D. Each has its own unique username.
- E. Each user must be associated with a profile.
Answer: A,D,E
NEW QUESTION 552
If your org is configured for data export, you can schedule automatic backup files at what intervals?
- A. Daily, Weekly, and Monthly
- B. Daily and Weekly
- C. Weekly and Monthly
Answer: C
NEW QUESTION 553
Universal Containers would like their sales reps to be able to send branded email invitations to customers for business meetings and to collaborate with customers from a branded Website to find a suitable meeting time.
How can an Administrator accomplish this?
- A. Create a custom email template for invitations that displays your compant logo
- B. Enable Chatter to allow reps to Communicate with customers
- C. Add a company logo to meeting requests in Salesforce
- D. Create an external integration with Google calendar using Sites
Answer: C
NEW QUESTION 554
For how many days deleted records are kept in the Recycle Bin?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 555
Who can delete records?
Answer:
Explanation:
The ability to
delete individual
records is controlled by
administrators, the
record owner
users in a role hierarchy above the record owner, and any user that has been granted "Full Access."
NEW QUESTION 556
When looking at a vertical column chart, what can a user click on to drill down to a filtered source report? Choose 3 answers
- A. Individual groups
- B. The X- axis
- C. Component header
- D. Legend entries
- E. The Y - axis
Answer: A,B,D
NEW QUESTION 557
What would prevent a user from including fields when running a report?
- A. Field-level security & page layouts
- B. None of the above
- C. Page layouts only
- D. Field-level security only
Answer: D
NEW QUESTION 558
You must create the business process before creating record types for each of these objects Except?
- A. Opportunity
- B. Campaign
- C. Lead
- D. Case
- E. Solutions
Answer: B
NEW QUESTION 559
Which one is the following is a salesforce.com definition for a Lead?
- A. Any person, organization or company that may be interested in your products and services, not yet customers
- B. Any potential revenue-generating event i.e. "sales deal"
- C. An organization, individual or company involved with your business such as customers, competitors and partners
- D. Any individual or influencer associated with an account
Answer: A
NEW QUESTION 560
Which of the following are true about the field type "Text Area(Long)" ?
- A. 1) Maximum length of 32,000 chars. 2) Any length from 0 to 32,000 chars. is allowed 3) Line breaks do not count towards the max length of the field 4) This data type is not available for activities or products on opportunities
- B. 1) Maximum length of 3200 chars. 2) Any length from 256 to 32,000 chars. is allowed 3) Line breaks do not count towards the max length of the field
4) This data type is not available for activities or products on opportunities - C. 1) Maximum length of 32,000 chars. 2) Any length from 256 to 32,000 chars. is allowed 3) Line breaks count towards the max length of the field
4) This data type is not available for activities or products on opportunities - D. 1) Maximum length of 32,000 chars. 2) Any length from 256 to 32,000 chars. is allowed 3) Line breaks count towards the max length of the field
4) This data type is available for activities or products on opportunities
Answer: C
NEW QUESTION 561
You can customize the Opportunity Stage History related list on an Opportunity Page Layout.
- A. False
- B. True
Answer: A
NEW QUESTION 562
If you relabel a Standard Object the standard list views on every Salesforce tab will automatically be renamed.
- A. False
- B. True
Answer: A
NEW QUESTION 563
Universally required fields always display on edit pages regardless of field-level security.
- A. False
- B. True
Answer: B
NEW QUESTION 564
Running User concept in Dashboard allows users to view Data which normally they can not view?
- A. False
- B. True
Answer: B
NEW QUESTION 565
Identify the statement that correctly defines data validation
- A. Data validation ensures the integrity of data after its saved in SF
- B. Data validation ensures the integrity of data when data is imported in SF
- C. Data validation ensures the integrity of data before its saved in SF
- D. Data validation ensures the integrity of data when data is exported in SF
Answer: C
NEW QUESTION 566
......
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