TAKE Genesys Cloud CX GCX-ARC PRACTICE QUESTIONS FOR AMAZING RESULTS
Genesys GCX-ARC Exam Dumps Are Essential To Get Good Marks
Genesys GCX-ARC exam is a comprehensive exam that covers a wide range of topics related to Genesys Cloud CX architecture. GCX-ARC exam includes questions on topics such as designing a Genesys Cloud CX solution, integrating the Genesys Cloud CX platform with other systems, configuring the Genesys Cloud CX platform for optimal performance, and troubleshooting issues that may arise in a Genesys Cloud CX environment.
Genesys GCX-ARC or Genesys Cloud CX: Architect Certification exam is a comprehensive certification program that covers a wide range of topics related to the contact center industry. Genesys Cloud CX: Architect Certification certification program is designed to provide IT professionals with the knowledge and skills they need to become proficient in the latest cloud contact center technologies and best practices. Genesys Cloud CX: Architect Certification certification program is recognized by the contact center industry and is highly sought after by IT professionals who want to enhance their skills and knowledge in the cloud contact center industry.
The GCX-ARC certification exam is a rigorous test that covers a wide range of topics related to Genesys Cloud CX architecture. GCX-ARC exam tests the candidate's knowledge of Genesys Cloud CX architecture and design principles, as well as their ability to design and implement Genesys Cloud CX solutions. GCX-ARC exam also tests the candidate's knowledge of best practices for managing and maintaining Genesys Cloud CX solutions.
NEW QUESTION # 11
Which function returns a new instance of DateTime initialized with the specified values?
- A. MakeDuration()
- B. AddDuration()
- C. MakeDateTime()
- D. ToDateTime()
Answer: D
NEW QUESTION # 12
When creating a schedule, which of these frequency types are available for the Repeating event feature?
(Choose four.)
- A. Quarterly
- B. Hourly
- C. Weekly
- D. Daily
- E. Monthly
- F. Yearly
Answer: C,D,E,F
NEW QUESTION # 13
The interaction may not route properly if the default language skill is not selected.
- A. False
- B. True
Answer: B
NEW QUESTION # 14
Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?
- A. CRM
- B. Telephony
- C. IVR
- D. DTMF
Answer: C
NEW QUESTION # 15
If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.
- A. False
- B. True
Answer: A
NEW QUESTION # 16
Select the types of scheduling available in Genesys Cloud. (Choose two.)
- A. Automated Scheduling
- B. All of the above
- C. Manual Scheduling
- D. Load based Scheduling
Answer: A,D
NEW QUESTION # 17
The FindSkill() function is not case sensitive when performing a search.
- A. False
- B. True
Answer: B
NEW QUESTION # 18
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
- A. The maximum capacity that an agent may handle simultaneously for each supported media type
- B. The after call work time for each media type
- C. The media types that can interrupt current interactions that an agent is handling
- D. The number of different media types that an agent may handle simultaneously
- E. The length of time that an agent may spend on each media type
Answer: A,C,D
NEW QUESTION # 19
Which ACD routing method routes interaction to the next available agent?
- A. All of the above
- B. Standard ACD
- C. Skills based routing
- D. Bullseye ACD
Answer: B
NEW QUESTION # 20
What would you select from the Performance menu to view real-time statistics for all active campaigns?
- A. Outbound Campaigns
- B. Schedules
- C. Scripts
- D. Campaign Management
Answer: A
NEW QUESTION # 21
Architect supplies a built-in _______________ flow.
- A. In-Queue Call
- B. Outbound Call
- C. Inbound Call
- D. Secure Call
Answer: A
NEW QUESTION # 22
When you delete a flow, it removes only the current version of the flow.
- A. False
- B. True
Answer: B
NEW QUESTION # 23
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.
- A. MakeDateTime(2020,3,5)
- B. MakeDateTime(3,5,2020)
- C. MakeDateTime(2020,5,3)
- D. MakeDateTime(5,3,2020)
Answer: B
NEW QUESTION # 24
What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?
- A. 50%
- B. 100%
- C. No Limit
- D. 25%
Answer: B
NEW QUESTION # 25
Which of the following components can be added to scripts? (Choose all that applies.)
- A. Web Page
- B. Image
- C. Checkbox
- D. Visual Basic Control
- E. Text
- F. Call Flow
Answer: A,B,C,E
NEW QUESTION # 26
Why must you create queues for ACD functionality to work?
- A. Queues are the waiting lines for interactions that are routed using ACD
- B. Queues provide ACD with a means to determine the skill level requirement of an interaction
- C. Queues match agents to an appropriate interaction using ACD
- D. Queues are the waiting lines for the agents who will be assigned interactions through ACD
Answer: C
NEW QUESTION # 27
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named "Welcome" that adds the audio within the .wav file under the English (United States) (en-us) language.
- A. prompt user Welcome/en-us
- B. prompt_user_Welcome/en-us
- C. prompt user Welcome_en-us
- D. prompt_user_Welcome_en-us
Answer: D
NEW QUESTION # 28
Which of the following feature is used to test the created flow before it goes live?
- A. Test
- B. Debug
- C. Publish
- D. Validate
Answer: A
NEW QUESTION # 29
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
- A. 1,3,2,4,6,5,8,7
- B. 1,4,3,2,6,5,8,7
- C. 1,4,2,3,6,5,8,7
- D. 1,4,2,3,6,5,7,8
Answer: C
NEW QUESTION # 30
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