Use GCP-GCX Exam Dumps (2023 PDF Dumps) To Have Reliable GCP-GCX Test Engine
GCP-GCX PDF Recently Updated Questions Dumps to Improve Exam Score
NEW QUESTION # 66
Which report displays the length of each session for one or more agents over a specified period of time?
- A. Agent Metrics Report
- B. Agent Activity Summary Report
- C. Agent Quality Details Report
- D. Agent Login-Logout Details Report
Answer: D
NEW QUESTION # 67
Which of the following is NOT a feature of Genesys Cloud CX contact center?
- A. Automatic Call Distribution
- B. Quality Management
- C. Human Capital Management
- D. Workforce Management
Answer: C
NEW QUESTION # 68
Unused reports need to be disabled manually to prevent unnecessary load on the system.
- A. False
- B. True
Answer: B
NEW QUESTION # 69
You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone's settings in Genesys Cloud CX to a physical phone?
- A. Base settings
- B. Phone name
- C. Hardware ID (MAC address)
- D. Phone model
Answer: C
NEW QUESTION # 70
Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?
- A. People
- B. Groups
- C. Workspaces
- D. Queues
Answer: C
NEW QUESTION # 71
Which of the following is NOT a Genesys Cloud CX Collaborate feature?
- A. Video Chat
- B. AI Chat
- C. Text Chat
- D. Content Management
Answer: D
NEW QUESTION # 72
Which of the following types of interactions can be configured for Recording Policies?
- A. All of the above
- B. Call
- C. Email
- D. Chat
- E. Message
Answer: A
NEW QUESTION # 73
Select the features available in Genesys Cloud CX Architect. (Choose three.)
- A. Create skills
- B. Receive and route calls
- C. Convert text to speech
- D. Play pre-recorded messages
- E. Configure queues
Answer: A,B,E
NEW QUESTION # 74
You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?
- A. On the PSTN carrier's web site.
- B. Get a default trunk line installed.
- C. In the Genesys Cloud CX Resource Center.
- D. By asking your carrier what you would need.
Answer: C
NEW QUESTION # 75
Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?
- A. Average Speed of Answer
- B. Average Talk Time
- C. After Call Work
- D. Average Handle Time
Answer: A
NEW QUESTION # 76
Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)
- A. Agent Metrics Report
- B. Agent Metrics Export Report
- C. Agent Quality Details Report
- D. Agent Login-Logout Details Report
Answer: B
NEW QUESTION # 77
Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)
- A. Chrome
- B. Safari
- C. Firefox
- D. Opera
- E. Internet Explorer
Answer: A,B
NEW QUESTION # 78
Under which container is Queue available?
- A. Contact Center
- B. Routing
- C. Telephony
- D. Integration
Answer: B
NEW QUESTION # 79
You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?
- A. Submit a ticket to Genesys Cloud CX support.
- B. Add John to Genesys Cloud CX again so that a new invitation will be generated.
- C. Resend the invite.
- D. Tell John to be patient and wait for the email to arrive.
Answer: C
NEW QUESTION # 80
If you have not configured an email address to report issues to, Genesys Cloud CX:
- A. Does not route the emails to any email address.
- B. Sends the emails to anyone who has the admin role assigned in your organization.
- C. Automatically creates an email address and routes all such emails to this address.
- D. Collects such emails and stores it until an email address to report issues is configured.
Answer: D
NEW QUESTION # 81
Which of the following statements about scripts is true?
- A. Scripts can be used in all types of interactions.
- B. Scripts may be used for outbound dialing campaigns only.
- C. Scripts are only used to configure flows when setting up Architect.
- D. Scripts can be used for inbound interactions only.
Answer: A
NEW QUESTION # 82
......
GCP-GCX Dumps Full Questions with Free PDF Questions to Pass: https://www.vce4plus.com/Genesys/GCP-GCX-valid-vce-dumps.html
Free Genesys Cloud CX GCP-GCX Official Cert Guide PDF Download: https://drive.google.com/open?id=1Sbu7fRfJb_6zvn-szF3b3HwZ7C_oP-SN