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HP HP2-N49 Exam Syllabus Topics:

HP Selling HP Business Service Management Solutions Sample Questions:

Question 1

What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A. Highlighting the customers' ITIL Service Management issues.
B. Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
C. Identifying the customers' pain points and their associated compelling events or manifestations.
D. Identifying competitors who are engaging with the customers.

Question 2

With which persona should a salesperson discuss HP Operations Bridge relating to "excessive time to identify root cause of issues caused by non-standard network configurations" pain points?

A. director of service management
B. director of mobile applications
C. director of operations
D. director of distributed systems

Question 3

Which primary IT process improvements are addressed by HP Operations Analytics for issues facing IT management? (Select three.)

A. triage process improvements
B. consolidating operations monitoring into a "single pane of glass"
C. enhancing the ability of IT to support business operations
D. aligning the activities of IT with the strategic goals of the business
E. service ticket automation
F. performing real-time modeling of the IT infrastructure

Question 4

Which capabilities and benefits are related to an IT Network Operations Center's efficiency and success? (Select three.)

A. application quality assurance
B. performance monitoring
C. network fault detection and triage
D. availability monitoring
E. storage space optimization
F. data usage and backup

Question 5

Which critical skill must salespeople master for discovery sales conversations that relate to HP BSM solutions?

A. presenting a clear solution roadmap
B. aligning the personas with the correct solution
C. providing compelling product value statements
D. providing proof of concept examples

Solutions: