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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A) Skill
B) Vector
C) Split
D) Agent

2. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
B) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
C) From Solaris login as root and use the date command
D) Shutdown the CMS to the ak prompt level and adjust the BIOS time.

3. Which two statements about CMS and CM connectivity are true? (Choose two)

A) The switch and CMS can he connected through a network.
B) The switch can have a direct-connect to the CMS
C) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
D) If the switch uses a CLAN card, the switch must be direct-connected to the CMS

4. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A) XVR-300XB port
B) SER MGT Port
C) NET MGT Port
D) NET 1Port

5. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
B) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
C) It is not necessary far either the reporting adjunct or the switch release to change.
D) Only the switch release in the CMS needs to be changed to CM6.

Solutions: