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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. When an engineer codes a CT or clicks the Contact button on a PMR, which metric does it directly impact?

A) Self Sufficiency
B) Response Time
C) Last Service Given days
D) Total Turn around time

2. What is purpose of the Assist on Site (AOS) tool?

A) It is a remote tool by which IBM Learning Services can perform remote education for a customer.
B) It is a remote tool by which a BackEnd engineer can contact their customer.
C) It is a remote tool by which a technical support engineer can contact another peer for problem analysis.
D) It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.

3. What action must always be performed before submitting a new DCF technote?

A) Check for duplicate items in CAST or the Technote Database.
B) Ask the customer if they agree to open a technote.
C) Install the DCF Item Creator application.
D) Forward the PMR to the BackEnd.

4. A new FrontEnd engineer would like a tool that will provide the latest information by product that can be personalized to their needs.
Where can this be found?

A) IBM ISSTWorkbench
B) IBM My Support webpage
C) IBM Your News Lotus Notes Database
D) IBM Intranet Page

Solutions: