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IBM 000-156 Exam Syllabus Topics:

IBM System x Server Family Technical Support V1 Sample Questions:

1. Which of the following documents is designed to mitigate risk during a complex BladeCenter installation?

A) SSIC Listing
B) Site Evaluation
C) Power Estimator
D) TDA Checklist

2. A new IBM x3650 M4 customer has experienced support issues with problem resolution from their previous vendor. The biggest problem was with Microsoft Exchange failing intermittently. Which of the following should the technical specialist suggest to assist the customer?

A) RTS ServicePac for Applications
B) Techline
C) IBM Hardware Standard Warranty
D) Tivoli Provisioning Manager

3. Throughout the sales process the sales professional has been a valued resource to a client who purchased a Flex Chassis with a FSM and five x240 nodes. The client runs into an issue and reaches out to the sales professional for help. Which of the following actions is appropriate?

A) Tell the client you are a presales resource and cannot help.
B) Recommend they open a service call.
C) Begin to troubleshoot the issue for the client.
D) Tell them to google their issue online.

4. A customer asks the System x technical specialist to advise them on updating their firmware during the installation of the new x3650 M4 servers. Which of the following provides that function?

A) ServerProven
B) UpdateXpress
C) xConfig
D) IBM Systems Director

5. A customer wants to update their systems with the latest drivers. Which one of the following tools performs this task?

A) Advanced Settings Utility
B) Bootable Media Creator
C) UpdateXpress
D) ServerGuide

Solutions: