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Microsoft 070-271 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuring and Troubleshooting the Desktop and User Environments | 20% | - Performance monitoring and optimization - User profiles and desktop settings - System startup and logon issues - Local users and groups - Security and local policy |
| Managing and Troubleshooting Access to Resources | 20% | - Configure and troubleshoot shared folders - Connect and troubleshoot local/network printers - Manage file and folder permissions - Offline files synchronization |
| Configuring and Troubleshooting Hardware Devices and Drivers | 20% | - Storage devices and disk management - Device drivers and resource conflicts - Power management and ACPI - Display and video settings - Input/output and peripheral devices |
| Installing a Windows Desktop Operating System | 20% | - Perform and troubleshoot unattended installation - Perform and troubleshoot attended installation - Post-installation configuration and updates - Upgrade from previous Windows versions |
| Troubleshooting Network Protocols and Services | 20% | - TCP/IP configuration and connectivity - Name resolution (DNS, WINS) - Remote access and connections - Internet Explorer configuration - Remote assistance and tools |
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