Exam Code: Sales-Cloud-Consultant
Exam Name: Salesforce Certified Sales Cloud Consultant
Certification Provider: Salesforce
Corresponding Certification: Salesforce Cloud Consultant
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Sales-Cloud-Consultant Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Salesforce Sales-Cloud-Consultant exam dumps will include the following topics:

Industry Knowledge: 7%

  • Explain the factors that influence sales metrics, KPIs, and business challenges.
  • Describe the common marketing processes and key implementation considerations.
  • Describe common sales processes and key implementation considerations.

Implementation Strategies: 12%

  • Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, deploy and document).
  • Given a scenario, determine appropriate sales deployment considerations.
  • Given a scenario, measure the success of a Sales Cloud implementation project.

Sales Cloud Solution Design: 21%

  • Explain the capabilities, use cases, and design considerations for Enterprise Territory Management.
  • Explain the capabilities, use cases, and design considerations of the Salesforce Mobile app pertinent to the sales process.
  • Given a set of requirements, design an end-to-end sales process from Lead to Opportunity to Quote to Close to Order.
  • Describe the appropriate use cases for Account and Opportunity Teams and the effect on sales roles, visibility, access, and reporting.
  • Describe the implementation considerations when designing a sales process. (validation rules,automation, record types, page layouts, and triggers).
  • Given a scenario, analyze customer requirements to determine an appropriate solution design - considering capabilities, limitations, and design trade-offs.
  • Explain the capabilities and use cases for Sales Cloud Einstein as it relates to the sales process.
  • Explain the capabilities, use cases, and design considerations when implementing Orders.
  • Given a scenario, determine when it is appropriate to include custom application development or - third-party applications.
  • Given a scenario, identify an appropriate approach when designing the lead conversion process.

Marketing and Leads: 8%

  • Describe the best practices for using lead automation tools and campaign management.
  • Explain how marketing capabilities support the sales process.
  • Given a scenaio, recommend appropriate methods for lead scoring and criteria for lead qualification.
  • Explain the best practices for managing lead data quality.

Account and Contact Management: 13%

  • Given a scenario, explain how the ownership of Account and Contact records drive visibility of related sales information such as Opportunities, Activities, etc.
  • Given a scenario, explain the use cases and implications for implementing person accounts.
  • Given a scenario, explain when to use third-party data enrichment tools.
  • Given a scenario, explain the impact of having an account hierarchy (visibility, maintainability, - reporting).
  • Explain the various methods for establishing relationships between Accounts and Contacts.

Opportunity Management: 13%

  • Given a scenario, determine the relationships between sales stages, forecast, and pipeline.
  • Given a set of requirements, determine how to support different sales process scenarios for an - Opportunity.
  • Given a set of requirements, determine the appropriate forecasting solution.
  • Describe the implementation considerations of multi-currency and advanced currency management on - Opportunities.
  • Given a scenario, determine the relationships between Opportunities, Products, Product Schedules, - Price, Books, Quotes, and Contracts.

Sales Productivity: 9%

  • Describe the use cases and best practices for using Chatter.
  • Given a scenario, identify the appropriate mobile solution to improve sales productivity.
  • Given a scenario, determine the key features that help to enable and measure sales productivity and adoption.
  • Identify use cases and considerations for using email and productivity tools.

Sales Cloud Analytics: 9%

  • Given a scenario, determine permissions and access to Reports and Dashboards.
  • Given a set of desired metrics, determine the appropriate report, dashboard, or reporting snapshot solution.
  • Describe the implementation considerations of multi-currency and advanced currency management on - reports and dashboards.

Integration and Data Management: 8%

  • Given a scenario, analyze the implications and design considerations of large data and transaction volumes.
  • Explain the use cases and considerations for data migration in Sales Cloud.
  • Explain the use cases and considerations for common Sales Cloud integrations.
  • Explain how integration facilitates the exchange of data between Salesforce organizations.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-sales-consultant---Sales-Con-201

Who should take the Sales-Cloud-Consultant exam

Salesforce Certified Sales Cloud Consultant certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Salesforce Certified Sales Cloud Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce Sales-Cloud-Consultant Exam provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Salesforce Sales-Cloud-Consultant Exam then he should take this exam.

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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Analytics & Insights10%- KPI measurement
  • 1. Define success metrics
  • 2. Report on business outcomes
- Configure analytics features
  • 1. Sales Cloud Einstein features
  • 2. Einstein Analytics basics
  • 3. Forecasting configuration
Topic 2: Integration & Optimization15%- Ongoing support and maintenance
  • 1. Release management
  • 2. User adoption monitoring
- Integration requirements
  • 1. Email integration
  • 2. Third-party integrations
  • 3. Calendar integration
- Performance optimization
  • 1. Salesforce Mobile app configuration
  • 2. Lightning Experience optimization
Topic 3: Customer Discovery15%- Conduct discovery sessions
  • 1. Document pain points and challenges
  • 2. Capture success criteria
  • 3. Understand sales methodology
- Determine the scope and business objectives
  • 1. Define business requirements
  • 2. Assess current business processes
  • 3. Identify key stakeholders
Topic 4: Planning & Solution Design25%- Design user adoption strategy
  • 1. Training requirements
  • 2. Change management
- Design Sales Cloud solution
  • 1. Design opportunity management
  • 2. Design account and contact management
  • 3. Design lead management process
- Define data model requirements
  • 1. Field-level security
  • 2. Custom objects design
  • 3. Record types and page layouts
Topic 5: Salesforce Configuration25%- Configure reporting and dashboards
  • 1. Dashboard components
  • 2. Standard and custom reports
  • 3. Custom report types
- Set up Sales Cloud features
  • 1. Configure lead scoring
  • 2. Configure Einstein Activity Capture
  • 3. Set up Salesforce Engage
- Implement automation
  • 1. Flow Builder
  • 2. Process Builder
  • 3. Approval processes
Topic 6: Migration & Data Management10%- Data quality management
  • 1. Duplicate rules
  • 2. Matching rules
- Data migration strategy
  • 1. Data loader configuration
  • 2. Data mapping
  • 3. Data validation rules

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