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SAP C-FSM-2211 Exam Syllabus Topics:
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NEW QUESTION # 44
As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this?
- A. Create a follow-up activity from the Expenses page.
- B. Create a follow-up activity from within the service call.
- C. Create a follow-up activity from the Smartform page.
- D. Create a follow-up activity from the Efforts page.
Answer: B
NEW QUESTION # 45
You are an administrator responsible for maintaining settings at account and company level. Which of the following settings do you maintain at company level? Note: There are 2 correct answers to this question.
- A. Password policy
- B. Screen configurations
- C. User groups
- D. Business rules
Answer: B,D
NEW QUESTION # 46
What aspect of SAP Field service management helps meet customer expectations for real time services.
Choose the correct answer..
- A. SAP Field Service Management Crowd Service
- B. SAP Field service management company
- C. SAP Field service management Customer Self-Service
- D. SAP Field Service management Account Service
Answer: A
NEW QUESTION # 47
Which aspect of Self-Service Configuration allows a customer to create a service request? Choose the correct answer.
- A. Workflow assignments
- B. Branding
- C. QR Codes
- D. Moment-sets
Answer: C
NEW QUESTION # 48
What are the benefits of using activity feedback? Note Generate checklist reports for the customer.
- A. Generate QA reports with the captured data.
- B. Assist technicians to record time and materials.
- C. Assist technicians to capture resolutions.
- D. There are 2 correct answers to this question.
Answer: A,D
NEW QUESTION # 49
What objects can you create/update in MDM module? Note: There are 3 correct answers to this question.
- A. Business Partner
- B. Service Contract
- C. Equipment
- D. Service Call
- E. Activity
Answer: B,C,E
NEW QUESTION # 50
Which objects can be synchronized and viewed on the mobile app?
- A. Activity, Business Partner, Skills
- B. Activity, Project, Opportunities
- C. Activity, Service Call, Quotations
- D. Project, Skills, Service Call
Answer: D
NEW QUESTION # 51
The dispatcher drags and drops a service call onto a technician's schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on the mobile app?
- A. The technician must release the assignment.
- B. The dispatcher must approve the assignment.
- C. The technician must approve the assignment.
- D. The dispatcher must release the assignment.
Answer: D
NEW QUESTION # 52
What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.
- A. The activity needs to be in status finished
- B. The activity has to be assigned to the technician
- C. The dispatcher needs to release the assignment
- D. The service call needs to be assigned
Answer: B,C
NEW QUESTION # 53
Which actions are available for a technician within an activity record? Note: There are 3 correct answers to this question.
- A. Create Equipment
- B. Send as E-Mail
- C. Edit Business Partner
- D. Add Smartform
- E. Create Effort
Answer: A,D,E
NEW QUESTION # 54
Which statement best describes the possibility to export offline data from the mobile app?
- A. Offline data can be exported from the mobile app with technician authorization.
- B. Offline data can be exported as soon as you have access to the mobile app.
- C. Offline data remains encrypted on the device and CANNOT be exported from the mobile app.
- D. Offline data can be exported from the mobile app with administrator authorization.
Answer: C
NEW QUESTION # 55
How does the data loader help you prepare and send data to the SAP Field Service Management cloud database?
Note: There are 2 correct answers to this question.
- A. You can use it to define and upload new custom data objects.
- B. You can use it to upload a formatted and populated data record file.
- C. You can use it to download a template for a selected data object type.
- D. You can use it to download a list of master data object records.
Answer: A,C
NEW QUESTION # 56
After an existing template has been modified and released, what options are given to the user? Note There are
2 correct answers to this question.
- A. Export other versions.
- B. Reactivate other versions.
- C. Delete other versions.
- D. Deactivate other versions.
Answer: C,D
NEW QUESTION # 57
Where can you reference custom fields in a business rule? Note: There are 3 correct answers to this question.
- A. Actions
- B. Permissions
- C. Conditions
- D. Variables
- E. Object type
Answer: A,D,E
NEW QUESTION # 58
What is SAP's approach to integrating SAP S/4HANA Service with SAP Field Service Management?
- A. Cloud-based using the FSM Cloud Connector
- B. On-premise-based using the SAP CRM middleware
- C. On-premise-based using SAP Process Integration
- D. Cloud-based using SAP Cloud Platform Integration
Answer: D
NEW QUESTION # 59
As an administrator, you want to send automatic notifications to your technician when you are finished modifying the approval status of an effort item related to your technician's service call. Which company setting will you activate within the administration module?
- A. CoreSystems.CoresystemsFSM.Mobile
- B. CoresSystems.Mobile.ApprovedEffortsModificationAIlowed
- C. PushNotifications.ActivityChanges.En
- D. CoreSystems.CoresystemsFSM.DL.Notifications.Enabled
Answer: B
NEW QUESTION # 60
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