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HP HP2-H86 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solutions and Services | - Implementation and deployment
|
| Topic 2: Security and Optimization | - Print security fundamentals
|
| Topic 3: Sales and Customer Engagement | - Solution selling approach
|
| Topic 4: Managed Print Services Overview | - Assessment and discovery
|
HP Managed Print Specialist Select 2019 Sample Questions:
1. What is the goal of the fleet development plan?
A) to have a completely centralized set of printers in a print room for easy management and lower TCO
B) to solve customer pain points
C) to have a balanced approach of LaserJet devices only (some centralized, some decentralized) for everyone to have access to a printer
D) to move the customer from old printers to new ones and lock them in a 3-5 year contract
2. As an HP partner, why should selling the security message to your customer be important to you?
A) If the customer comes under attack via the cloud, you can say that it is not your fault as threats and malware evolve faster than you can protect against.
B) It gives you a unique selling point when selling a multi brand printer solution.
C) The customer will not be as vulnerable to attacks because you are providing them with the best security solutions from HP.
D) It makes you look like you care about their business.
3. If you are attempting to decrease cost through optimization, what is one change that needs to be managed?
A) tracking personal printers that are being used and replacing the ones that are not with newer and smaller personnel printers
B) a significant cultural change and buy-in from the CEO/owner
C) separate print/copy/fax budgets
D) training of two employees from each department
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A |
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