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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Process and Customer Engagement | - Discovery and consultative selling techniques - Identifying customer needs and requirements |
| Positioning Services Solutions | - Articulating value propositions - Handling objections and demonstrating ROI |
| Service Support and Deployment | - Support service options - Deployment and lifecycle services fundamentals |
| Understanding HP Personal Systems Services | - Key features and benefits of services offerings - HP Services portfolio overview |
| Upsell and Cross-Sell Opportunities | - Identifying complementary services - Maximizing customer value through additional offerings |
HP Selling HP Personal Systems Services 2018 Sample Questions:
How do HP Services help customers save money and simplify processes? (Select two.)
- A. They cover in-warranty devices from non-HP brands.
- B. They limit unexpected costs.
- C. They cover 80% of out-of-warranty repairs.
- D. They provide free delivery.
- E. They enable customers to concentrate on core business activities.
Correct Answer: D,E 🗳️
HP Next Business Day Onsite services benefit customers in which ways? (Select two.)
- A. They enable IT resources to focus more on the value-added business tasks.
- B. They can be enhanced by adding remote support for minimal additional cost.
- C. They automatically come with the Image and Application service.
- D. They cover repairs due to spills, drops, or electrical surges.
- E. They help minimize the impact of downtime on the business.
Correct Answer: B,C 🗳️
Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?
- A. HP Services can be purchased at extremely discounted prices.
- B. HP Services can immediately and seamlessly replace your help desk.
- C. HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
- D. HP Services give you predictability and greater control of the Total Cost of Ownership.
Correct Answer: C 🗳️
Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)
- A. Do you have employees who travel frequently?
- B. How do you manage the complexity of dealing with your devices, network, and software Issues?
- C. What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
- D. How do your employees currently migrate their data?
- E. How do you make changes to BIOS settings for the new PCs that arrive at your site?
Correct Answer: C,E 🗳️
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