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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Value Proposition and Differentiation | - Cost efficiency and total cost of ownership - Print quality and reliability positioning |
| Topic 2: Sustainability and Recycling Programs | - HP Planet Partners recycling program |
| Topic 3: Channel Sales and Positioning | - Competitive comparison fundamentals - Selling strategies for HP Supplies |
| Topic 4: HP Printing and Supplies Portfolio Overview | - Ink and toner product families - Printing hardware and consumables ecosystem |
| Topic 5: Customer Needs and Printing Use Cases | - Home and small office printing requirements - Enterprise and managed print environments |
HP Selling HP Supplies 2020 Sample Questions:
What is an advantage of using ColorSphere 3 toner Tor Color LaserJet printers?
- A. The toner uses a smaller ink particle for longer printhead life.
- B. The toner produces high-quality prints even in extreme temperature and humidity conditions.
- C. The toner's durable hard shell reduces toner wear, so the toner maintains its shape and size, increasing page yield.
- D. The toner's print gauge capabilities send alerts when the toner is low.
An international enterprise is interested in the HP recycling effort for ink and toner cartridges. What is an important consideration for this company to understand?
- A. HP recovers precious metals from used Original HP and Samsung cartridges and shares them in countries lacking those resources.
- B. Programs to recycling used Original HP and Samsung ink and toner cartridges vary according to country.
- C. Privacy regulations determine the type of cartridges and supplies that can be recycled in certain countries.
- D. Governments in more than 190 countries worldwide restrict recycling centers to locations that are outside of urban areas.
How does HP use serialization to combat the counterfeit and grey market?
- A. It tracks the cartridges through the supply chain to know exactly where they are sold, curtaining grey marketing trade.
- B. It uses embedded code to determine in which regions the cartridges are sold.
- C. It monitors the products sold through MAC addresses to ensure they are sold by authorized channels.
- D. It uses QR codes on interior and exterior packing to product partners from purchasing counterfeit and grey market products.
Match the printing supplies term on the left with its definition on the right.
* Grey marketing: Genuine HP Product that sold in a region they are not intended for without the consent of HP
* Counterfeiting: Unauthorized use of a trademark on HP products that were note made under a license from HP
* Clones: New non-HP Cartridges that might violate IP such as patents used in Original HP Cartridges
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