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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Value Proposition and Differentiation | - Cost efficiency and total cost of ownership - Print quality and reliability positioning |
| Topic 2: Sustainability and Recycling Programs | - HP Planet Partners recycling program |
| Topic 3: Channel Sales and Positioning | - Competitive comparison fundamentals - Selling strategies for HP Supplies |
| Topic 4: HP Printing and Supplies Portfolio Overview | - Ink and toner product families - Printing hardware and consumables ecosystem |
| Topic 5: Customer Needs and Printing Use Cases | - Home and small office printing requirements - Enterprise and managed print environments |
HP Selling HP Supplies 2020 Sample Questions:
What is an advantage of using ColorSphere 3 toner Tor Color LaserJet printers?
- A. The toner uses a smaller ink particle for longer printhead life.
- B. The toner produces high-quality prints even in extreme temperature and humidity conditions.
- C. The toner's durable hard shell reduces toner wear, so the toner maintains its shape and size, increasing page yield.
- D. The toner's print gauge capabilities send alerts when the toner is low.
Correct Answer: C 🗳️
An international enterprise is interested in the HP recycling effort for ink and toner cartridges. What is an important consideration for this company to understand?
- A. HP recovers precious metals from used Original HP and Samsung cartridges and shares them in countries lacking those resources.
- B. Programs to recycling used Original HP and Samsung ink and toner cartridges vary according to country.
- C. Privacy regulations determine the type of cartridges and supplies that can be recycled in certain countries.
- D. Governments in more than 190 countries worldwide restrict recycling centers to locations that are outside of urban areas.
Correct Answer: B 🗳️
How does HP use serialization to combat the counterfeit and grey market?
- A. It tracks the cartridges through the supply chain to know exactly where they are sold, curtaining grey marketing trade.
- B. It uses embedded code to determine in which regions the cartridges are sold.
- C. It monitors the products sold through MAC addresses to ensure they are sold by authorized channels.
- D. It uses QR codes on interior and exterior packing to product partners from purchasing counterfeit and grey market products.
Correct Answer: D 🗳️
Match the printing supplies term on the left with its definition on the right.
Correct Answer:
* Grey marketing: Genuine HP Product that sold in a region they are not intended for without the consent of HP
* Counterfeiting: Unauthorized use of a trademark on HP products that were note made under a license from HP
* Clones: New non-HP Cartridges that might violate IP such as patents used in Original HP Cartridges
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