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IBM M2010-727 Exam Syllabus Topics:

SectionObjectives
Topic 1: Sales Opportunities and Qualification- Sales methodology
  • 1. Identifying opportunities
    • 2. Matching solutions to customer needs
      Topic 2: IBM Cloud & Service Management Solutions- Solution capabilities
      • 1. Provisioning and orchestration
        • 2. Monitoring and management
          • 3. Service automation
            Topic 3: Business Challenges and Customer Requirements- Customer pain points
            • 1. IT service management challenges
              • 2. Cloud adoption drivers
                Topic 4: Competitive Positioning- IBM differentiators
                • 1. Competitive advantages
                  • 2. Value proposition
                    Topic 5: Cloud and Service Management Portfolio Overview- IBM Cloud and Smarter Infrastructure strategy
                    • 1. Business value of cloud and service management
                      • 2. Key portfolio components

                        IBM Cloud and Smarter Infrastructure Cloud & Service Management Sales Mastery v1 Sample Questions:

                        1. What problems does automated discovery solve for your customer?

                        A) Automated discovery finds new applications as they are deployed and identifies where they are running, saving the customer time in tracking and providing an accurate topology in the user interface in case of system issues
                        B) None, your customer deploys their applications in the cloud and traditional APM tools cannot monitor that workload
                        C) None, developers always communicate with IT to let them know where applications are deployed


                        2. In IBM Operations Insight which of the following "connections" is counted during licensing?

                        A) Connections to the entitled managed environment by probe, ObjectServer or Impact
                        B) Connections to Tivoli Common Reporting
                        C) Integrations to IBM Cloud and Smarter Infrastructure applications or the forwarding of current active data solely for display in user interfaces
                        D) Each distinct instance of an application providing data used for purposes other than event collection from the managed domain.


                        3. Which one of these statements best explains the business value of IBM Endpoint manger (IEM) to your customer?

                        A) IBM Endpoint Manager (BigFix) provides real-time visibility and control to help IT find and fix problems in minutes, across all endpoints. on and off the corporate network, compressing patch/inventory cycles to minutes/hours and ensuring continuous compliance.
                        B) IBM Endpoint Manager (BigFix) secures mobile devices and endpoints.
                        C) IBM Endpoint Manager (BigFix) provides real-time visibility and control to help IT findand fix problems fast using a single agent, console and server to manage over 150k endpoints, BigFix helps clients streamline processes, reduce infrastructure costs and ensure continuous compliance.
                        D) IBM Endpoint Manager helps Business Operations find and fix problems fast using a single agent, to manage over 250k endpoints, BigFix helps clients streamline processes and reduce infrastructure costs.


                        4. Entry points for optimized virtualization include?

                        A) None of the above
                        B) Hardware optimization
                        C) Software optimization
                        D) Monitoring and capacity planning


                        5. Which of the following are competitive advantages for Log Analysis over Splunk?

                        A) Log Analysis has a general focus on infrastructure, applications and security.
                        B) Log Analysis features graphical search results and point and click filters.
                        C) Log Analysis links to expert advice rather than just a "Google" search.
                        D) Log Analysis will index and search logs.


                        Solutions:

                        Question # 1
                        Answer: A
                        Question # 2
                        Answer: C
                        Question # 3
                        Answer: D
                        Question # 4
                        Answer: A
                        Question # 5
                        Answer: B

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